Contact Centre Amazon Connect Consultant

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Deloitte
Full Time

Job Description

This role requires focusing on our growing cloud customer contact center practice leveraging Amazon Connect and AWS ecosystem. Types of things you will support with:
  • Develop & support Contact Centre projects and solutions powered using Amazon Connect and other AWS services
  • Working and building relationships with client technology leaders (C-Level, VPs, Directors, etc.) to harness the benefits cloud contact center technologies
  • Development of best practice and knowledge sharing through a number of methods (e.g. blogposts, whitepapers, prototypes, proof of concepts, workshops, demos, breakout sessions)
  • Support pursuits and opportunities to help drive growth
  • Maintaining your technology edge by continuing to grow your technology acumen through continuous research and learning of future trends
  • Conduct knowledge sharing or training sessions on Deloitte capabilities

Qualifications
  • Deep and relevant contact center industry experience
  • Experience developing solutions using Amazon Connect, Pinpoint, Lex, Lambda, Cloudfront, Cloudwatch and other AWS Machine Learning services
  • Experience and expertise building integrations across SSO / AD, CRM, Case management, WFM and other related contact center solutions
  • Experience with software development using one or more development or scripting languages (e.g. Java, Python, Golang, Node.js, PowerShell, c#)
  • Experience using and leveraging APIs
  • Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps
  • Self-starter with deep hands-on work experience with production implementations on public cloud providers within large enterprises
  • 2+ years project experience architecting, building, and supporting cloud-based solutions on AWS

Preferred
  • 5+ years of overall experience, to include a minimum of 2+ years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
  • Bachelor's Degree in Computer Science, Engineering or equivalent work experience
  • Applicable cloud certification within AWS
  • Current or previous proven experience and hands-on as a successful senior engineer and/or cloud engineer (highly desirable)
  • Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps
  • Demonstrated skills in leadership, communication, coaching, analysis, troubleshooting and problem solving
  • Experienced, persuasive and effective presenter, both written and verbal.
  • Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities.


Company Information

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace—delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Now celebrating 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 330,000 people worldwide connect for impact on our website.

Dice Id : 10106525
Position Id : 74298
Originally Posted : 5 months ago

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