NCR Corporation is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across the financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Content Project Manager (Oracle Knowledge Management)
Location: Midtown Atlanta, Georgia OR Virtual, Georgia
Position Summary & Key Areas of Responsibility:
The Knowledgebase Project Manager (KBPM) is responsible for the overall knowledge management strategy within NCR. The KBPM will manage the projects instigated to improve and increase KB penetration, use and effectiveness within all NCR verticals, teams and geographical regions, supported by the integrated management of the Knowledge Centered Support (KCS) methodology within NCR. Additionally, they will work closely with the SW Technical Training Team and the OKM Core Team to uphold all projects, timelines, and obligations. In this role, the KBPM will work with internal teams to drive penetration and reach of the knowledgebase both internally and externally. To do this, the KBPM will cultivate and maintain a culture of professionalism, communication, accountability, and empowerment and use their creativity, focus and drive to achieve results.
Demonstrated leadership, autonomy, strategic vision and a drive for results are among the core competencies for this role. A keen awareness of customer and employee needs and a thirst for data analysis will be key. Your strong coaching and mentoring skills will be crucial to being successful in this role. Diplomacy and influence are tools you will use to build and sustain the necessary relationships with other departments within company. You will use your sound judgment, professional demeanor, and experience to improve the search engine and garner the most relevant results.
Reports to: Manager, Oracle Knowledge Management
Specific Duties / Responsibilities:
Any aptitude / Skill required:
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes