Content Project Manager (Oracle Knowledge Management)

.Net, Analysis, Customer Service, Data Analysis, Hardware, HTTP, Knowledge Management, Manager, Management, Oracle, Project, Project Manager, Telecom
Full Time, Full Time
Telecommuting not available Travel not required

Job Description

Content Project Manager (Oracle Knowledge Management)-0062341_P0219935


NCR Corporation is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across the financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Content Project Manager (Oracle Knowledge Management)

Location: Midtown Atlanta, Georgia OR Virtual, Georgia

Position Summary & Key Areas of Responsibility:

The Knowledgebase Project Manager (KBPM) is responsible for the overall knowledge management strategy within NCR. The KBPM will manage the projects instigated to improve and increase KB penetration, use and effectiveness within all NCR verticals, teams and geographical regions, supported by the integrated management of the Knowledge Centered Support (KCS) methodology within NCR. Additionally, they will work closely with the SW Technical Training Team and the OKM Core Team to uphold all projects, timelines, and obligations. In this role, the KBPM will work with internal teams to drive penetration and reach of the knowledgebase both internally and externally. To do this, the KBPM will cultivate and maintain a culture of professionalism, communication, accountability, and empowerment and use their creativity, focus and drive to achieve results.

Demonstrated leadership, autonomy, strategic vision and a drive for results are among the core competencies for this role. A keen awareness of customer and employee needs and a thirst for data analysis will be key. Your strong coaching and mentoring skills will be crucial to being successful in this role. Diplomacy and influence are tools you will use to build and sustain the necessary relationships with other departments within company. You will use your sound judgment, professional demeanor, and experience to improve the search engine and garner the most relevant results.

Reports to: Manager, Oracle Knowledge Management

Specific Duties / Responsibilities:

  • Driving all Knowledgebase projects and ensure that they are completed on time and within budget
  • Coordinating with senior leaders management teams to remove barriers to adoption
  • Engaging cross-functional content contributors to remove all barriers
  • Tracking analytics, assessing tool and program health, and acting as needed
  • Evangelize on behalf of our customers for an experience that exceeds their expectations
  • Achieve Key Performance Indicator targets
  • Tracking analytics, assessing program health, and acting as needed
  • Maintaining overall knowledge quality (findability, usability, timeliness)
  • Evangelize on behalf of our customers for an experience that exceeds their expectations
  • Achieve Key Performance Indicator targets as set by Manager

Working Environment:

  • Mainly office based working in an open plan environment. Remote employment is an option for the right candidate. Some business travel required.


Mandatory Qualifications:

  • Bachelor’s Degree, or equivalent experience
  • Fluent English, written and spoken
  • Excellent communication skills
  • Previous KCS leadership experience


  • Oracle Knowledgebase experience highly desired
  • Minimum five (5) years previous experience working in a large, multi-national support operation
  • Thorough understanding of the processes, procedures, and expectations of a technical support or customer support operation
  • Customer focused with the highest standards for delivering value & exceeding customer expectations
  • Demonstrated ability to analyse variables, solicit pertinent information that is missing, and move to design & execute a resultant action plan
  • An expert in influence and negotiation, both with customers and internally at all levels of the organization
  • A track record of success through autonomy, leadership and self-direction; identify a problem, propose a solution, and make it happen

Any aptitude / Skill required:

  • A true passion for customer service
  • Collaboration
  • Influential
  • Analytical
  • Creative problem solver

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes


: Professional Services

Primary Location

: North America-United States-Georgia-Atlanta


: Full-time

Dice Id : ncrbot
Position Id : 0062341_P0219935
Have a Job? Post it

Similar Positions

Project Manager/Transition Manager
  • Horizon River Technologies
  • Atlanta, GA
Senior Project Manager (Cybersecurity & Financials)
  • First Data Corporation
  • Atlanta, GA
Project Manager (Software Development) in Johns Creek, GA
  • Super Technology Solutions, Inc.
  • Johns Creek, GA
Senior Project Manager
  • Zelis, Inc.
  • Atlanta, GA
Development Project Manager
  • TekStream Solutions, LLC
  • Atlanta, GA
Project Manager
  • Data Resource Technologies
  • Atlanta, GA
Project Manager
  • Eliassen Group
  • Atlanta, GA
Technical Project Manager
  • SRG Technology Partners
  • Alpharetta, GA
Senior Project Manager
  • Capricorn Systems, Inc.
  • Atlanta, GA
Senior Delivery (Project) Manager
  • iVision
  • Atlanta, GA
Web/Mobile Project Manager - Ecommerce
  • AptoNet Inc
  • Atlanta, GA
IT Project Manager, Program Management (PMO)
  • Genuine Parts Company Inc
  • Atlanta, GA