Contract Analyst - Service Sales

contract analyst, Siebel 7.8/8.1
Contract W2, 12 months
$40,000 - $50,000 /yr

Job Description


Stefanini Group is hiring!Do you want to be a part of a highly innovative, digitally transformative team and work on cutting-edge, state-of-the-art technologies? If yes, then this is for you! An exciting opportunity awaits, let us help you get started! Click Apply now or call: / email: for faster processing! Open to W2 candidates only!

Job Description Summary:Responsible for timely, accurate, and compliant execution of Service Agreement activities including Quoting, Loading, Audit, Activation, modification/updates, invoicing resolutions, and other activities as requiredThe Contract Processing Specialist ensures the Service Order Agreement has been submitted accurately by verifying documents, is entered accurately and ensures accurate customer invoicingThis position has critical interactions with the sales/service delivery teams and end-user customers to ensure customer/business requirements Essential Responsibilities:Responsible for the accuracy of the Agreement in Siebel ensuring it is defect-free prior to loading and activation; this includes billing addresses, coverage dates, entitlements, billing rates, invoicing attributes, etc.Load and Activate agreements ensuring accurate Agreements, Assets, and entitlements to initiate Service coverageCommunicate clear instructions to SSOS/Field teams to resolve Agreement entry errorsProcess Invoicing activities; credits, rebills, back bills, invoicing resolutionsManage backlog whether using First In First Out (FIFO) methods or regional model to ensure efficient and timely processingAssist other team members as needed during times of needEngage cross-functional teams to escalate and resolve customer service agreement issues - rejects to role #1 and helpdesk ticketsSupport and adopt new processes, business decisions, special projects, etc.Process accurate and timely Warranty Adjustments, POS updates, Quick Deletes, etc.

Qualifications/Requirements:Bachelor's degree or 5 years' equivalent Data AnalystMinimum 2 years in Siebel 7.8/8.1 knowledge or experienceAbility to work evenings and weekends during peak periods - one week a month asked to work a weekend during peak if neededExcellent focus and attention to detail due to contractual nature and accuracy requirements of business. Problem solving abilities - THIS IS A MUST Desired Characteristics:Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplificationKnowledge of the medical technology and commercial operations processes and systemsProficient in the use of Microsoft office with speed and accuracyTime Management skills with the ability to work with accuracy and minimum supervisionLocal candidates preferred who will work in an office environment in Wauwatosa, WI (RP)



Who We AreThe Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with a global presence. We are CMM Level 5 company.
Dice Id : 10106616
Position Id : 48910
Originally Posted : 2 months ago
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