Technical Support Analyst

Managing ticketed query system, Application Support
Contract W2, Contract Independent, Contract Corp-To-Corp, 12 Months
Work from home available Travel not required

Job Description

App Support Lead  

  • Possessing specialist knowledge of operating systems, devices, applications and software
  • Providing technical support to teams within the organisation, and to external clients when required
  • Assisting with systems integrations
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Managing coordination at a local and international level where required
  • Delivering regular and customize training to teams within the business
  • Preparing maintenance plans and upgrading schedules for the organisation’s systems
  • Developing reports for teams across the business

Thanks & Regards,

Sramit Jajodia

Ph: 925-233-0331;

6500 Dublin Blvd, # 204, Dublin, CA 94568.

Dice Id : 10340532
Position Id : 6052470
Originally Posted : 1 year ago
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