Customer Implementation Specialist - Direct Hire

CRM, Excel, Outlook, Recruiter, IT
Full Time
Work from home available

Job Description

Lighthouse Technology Services is partnering with our client to fill a Customer Implementation Specialist. This is a full-time, direct hire role with great benefits. This role focuses on onboarding new customers onto the software and will work closely with the team of Customer Success Managers and Account Executives. This role is based in Buffalo, NY. Hybrid work arrangement offered after training period.

Responsibilities:

•Deliver training process to implement and train new and existing customers

•Monitor and track customer implementations to avoid stalls in the process

•Provide implementation support to customers through project milestones and post go-lives

•Update training materials in response to product developments

•Maintain customer relationships

•Support 4-5 applications at one time

•Advocate for customer needs and help implement customized solutions

Qualifications:

•Prior system/software implementation experience required

•Experience implementing and using a CRM system required

•Ability to lead multiple concurrent projects

•Prior project coordination experience preferred

•High School Diploma / GED required

•Passion for quality customer service and a positive attitude

•Strong troubleshooting skills

•Proficient in Microsoft Office Excel, Word and Outlook

•Strong organization, attention to detail and multi-tasking skills

•Strong verbal and written communication

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This is a full-time, direct hire role with great benefits. This role focuses on onboarding new customers onto the software and will work closely with the team of Customer Success Managers and Account Executives. This role is based in Buffalo, NY. Hybrid work arrangement offered after training period.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cu style=\"color: rgb(0, 0, 0);\"\u003eResponsibilities:\u003c/u\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cul style=\"margin: 0px; padding-left: 40px;\"\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003eDeliver training process to implement and train new and existing customers\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eMonitor and track customer implementations to avoid stalls in the process\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eProvide implementation support to customers through project milestones and post go-lives\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eUpdate training materials in response to product developments\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eMaintain customer relationships\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eSupport 4-5 applications at one time \u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eAdvocate for customer needs and help implement customized solutions\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cu style=\"color: rgb(0, 0, 0);\"\u003eQualifications:\u003c/u\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cul style=\"margin: 0px; padding-left: 40px;\"\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003ePrior system/software implementation experience required \u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003eExperience implementing and using a CRM system required\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eAbility to lead multiple concurrent projects\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003ePrior project coordination experience preferred \u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eHigh School Diploma / GED required\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003ePassion for quality customer service and a positive attitude\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eStrong troubleshooting skills\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eProficient in Microsoft Office Excel, Word and Outlook\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eStrong organization, attention to detail and multi-tasking skills\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eStrong verbal and written communication\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e","description_text":"Lighthouse Technology Services is partnering with our client to fill a Customer Implementation Specialist. This is a full-time, direct hire role with great benefits. This role focuses on onboarding new customers onto the software and will work closely with the team of Customer Success Managers and Account Executives. This role is based in Buffalo, NY. Hybrid work arrangement offered after training period. Responsibilities: * Deliver training process to implement and train new and existing customers * Monitor and track customer implementations to avoid stalls in the process * Provide implementation support to customers through project milestones and post go-lives * Update training materials in response to product developments * Maintain customer relationships * Support 4-5 applications at one time * Advocate for customer needs and help implement customized solutions Qualifications: * Prior system/software implementation experience required * Experience implementing and using a CRM system required * Ability to lead multiple concurrent projects * Prior project coordination experience preferred * High School Diploma / GED required * Passion for quality customer service and a positive attitude * Strong troubleshooting skills * Proficient in Microsoft Office Excel, Word and Outlook * Strong organization, attention to detail and multi-tasking skills * Strong verbal and written communication","internal_notes":"\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cstrong\u003eFull-time Salaried: $55K-60K plus commission\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cstrong\u003e \u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cstrong\u003eLocal Hire (Western New York)\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cstrong\u003e \u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cstrong\u003eIn-office position, but \u003cu\u003esome\u003c/u\u003e remote flexibility after fully trained and productive.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003ethis role also reports to Elise Glogowski, director of customer experience\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003efocuses on client onboarding onto their softwares. works with a team of 5 customer success managers, and the product support specialist role we are also working on\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003eDuring screens please ask questions around some of these traits and provide examples in the write ups\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003e\u003cspan class=\"ql-cursor\"\u003e\u003c/span\u003eNot specific to the positions, here are some traits we'd like to screen for to ensure they are successful in their job.\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e

•                    Good communication skills (verbal and written)\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e

•                    Attention to detail\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e

•                    Creative problem-solving skills \u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e

•                    Ability to adapt easily\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e

•                    Patient\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e

•                    Quick/eager learner\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e

•                    Strong organizational and time management skills\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e","internal_notes_text":"Full-time Salaried: $55K-60K plus commission Local Hire (Western New York) In-office position, but some remote flexibility after fully trained and productive. this role also reports to Elise Glogowski, director of customer experience focuses on client onboarding onto their softwares. works with a team of 5 customer success managers, and the product support specialist role we are also working on During screens please ask questions around some of these traits and provide examples in the write ups Not specific to the positions, here are some traits we'd like to screen for to ensure they are successful in their job.

•Good communication skills (verbal and written)

•Attention to detail

•Creative problem-solving skills

•Ability to adapt easily

•Patient

•Quick/eager learner

•Strong organizational and time management skills","counts":[{"id":442098,"name":"Applied","count":0},{"id":442099,"name":"Sourced","count":6},{"id":442101,"name":"Suitable","count":0},{"id":453781,"name":"Recruiter Screen","count":2},{"id":442117,"name":"Submitted","count":3},{"id":442118,"name":"Interview","count":0},{"id":442123,"name":"Offer","count":0},{"id":442124,"name":"Rejected","count":9},{"id":442128,"name":"Hired","count":0}],"rank":16,"use_loxo_ai":true,"owners":[{"id":1407481,"position":1,"name":"Claire Petrie","email":"","phone":"7162490544","user_id":628682,"avatar_thumb_url":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/628/682/thumb/Headshot_Square.png?1619812677","avatar_original_url":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/628/682/original/Headshot_Square.jpg?1619812677","job_owner_type_id":36635}],"address":null,"city":"Buffalo","state_id":4159,"state_code":"NY","state_name":"New York","zip":null,"search_radius":null,"restrict_to_job_location":null,"country_id":234,"country_code":"US","country_long_code":"USA","country_name":"United States","macro_address":"Buffalo, NY","published_at":"2021-11-29T05:00:00.000Z","has_cadences":false,"loxo_ai_job":null,"custom_text_9":"N/A","custom_text_1":"1","custom_text_7":"IT","custom_text_8":"Negotiable","custom_text_3":null,"custom_text_4":null,"custom_text_5":null,"custom_text_6":" GC","custom_text_2":"Elise Glogowski / Claire Petrie","created_at":"2021-11-29T21:56:22.853Z","filled_at":null,"greenhouse_job_id":null,"opened_at":"2021-11-29T21:36:08.000Z","cadence_links":[]}
Dice Id : 10114206
Position Id : 4i9lskfg03x0xcqo
Originally Posted : 2 months ago
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