Customer Implementation Specialist

  • Sidecar,
  • Philadelphia, PA
  • 2 weeks ago
customer service, communication skills, resourceful, analytical, Microsoft Excel, Javascript, google ads, SFDC
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

OVERVIEW:

We are looking for a Customer Implementation Specialist to join our growing Customer Implementation team.

As a Customer Implementation Specialist, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. You ll be working in one of the most collaborative offices in Center City Philly, working with machine learning technology, surrounded by passionate, high-performing individuals.This role will navigate new customers through the Sidecar onboarding process, including customer communication, building a foundation for a strong, long lasting customer relationship, and management of key tasks of technical integration.

The ideal candidate is an intelligent, motivated person who is comfortable working in a fast-paced environment and lives for process and problem solving.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

  • Ability to build relationships with clients through strong verbal and written communication skills
  • Ability to interact at all levels of the organization comfortably (Sales, Customer Strategy, Product, and Engineering)
  • Comfortable with Microsoft Excel (basic formulas)
  • Analytical by nature- collect, gather, visualize, and analyze information in detail
  • Organized and capable of juggling many tasks with varying time sensitive due dates
  • Eager to adapt and contribute to changes that improve the onboarding process
  • Self-motivated, and able to utilize the resources around you to solve problems quickly

PREFERRED QUALIFICATIONS AND EXPERIENCE:

  • Experience in a process-driven role
  • Technically savvy (we ll teach you the ins and outs of Sidecar)
  • General JavaScript knowledge
  • Knowledge of Google Ads, Merchant Center, and Analytics
  • Familiar with CRM software (SFDC preferred)
  • Experience in a fast-paced, startup environment

RESPONSIBILITIES:

  • Navigate new customers through the onboarding process, including customer communication and management of key tasks of technical integration
  • Organize and document key customer goals and strategies throughout the onboarding process
  • Participate in initial customer calls, taking notes and ensuring that all pertinent information is shared across the sales, onboarding, and client services teams
  • Tackle onboarding challenges and offer/develop creative methods (both technically and non-technically) of overcoming customer frustrations and hurdles

WHO WE ARE:

Sidecar is dedicated to one mission: tackling the challenges retailers face in performance marketing channels like paid search and shopping. Based on advanced artificial intelligence and deep data science expertise, our technology digests and analyzes massive amounts of real-time data to continually improve campaign performance and efficiency. Our team of performance marketing pros collaborates with our customers to ensure our approach and technology remain aligned to their businesses and goals. Sidecar is dedicated to solving the challenges retailers face in performance marketing channels, and it shows. We're proud to work with retailers of all sizes and verticals in the U.S. and abroad, including Under Armour, Crate & Barrel, and Boscov's, to name a few. As a company, we work hard to make a lasting impact in the rapidly evolving world of e-commerce marketing, and in the lives and careers of our employees. Our modern work environment and Slack-enabled team encourages collaboration and creativity, and our culture and leadership promote growth as individuals and as a company. While many of us come from e-commerce, statistical, and marketing backgrounds, we continue to enrich our team with broad perspective and experience.

BENEFITS:

  • Competitive salary, based on experience
  • Medical, dental, and vision coverage
  • Company-paid disability and life insurance
  • A company 401(k) plan
  • Generous PTO and Holiday Calendar
  • Flexible schedule
  • Choose your flavor of device: Mac or Windows
  • Pre-tax deductions of public transportation costs for your commute
  • Discounted gym membership
  • Team and social events

Posted By

Natalia DeLaRosa

Contact
Dice Id : RTX155c11
Position Id : 6214774
Originally Posted : 3 months ago
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