Customer Operations Manager

Manager, IT, Management
Full Time

Job Description

We are looking for a Great Customer Operations Manager to be part of the Customer Operations Office to lead internal projects, business analysis and process improvements.

Ideal candidates are resourceful, visionary and driven.

Responsibilities:
  • Design and execute processes that meet our business initiatives and ensure continuance improvement
  • Transform & operationalize Strategy into standard practice with measurable KPIs - Focus on post sales units: Professional services, Customer Support, Cloud Operations and Customer Success
  • Lead E2E Projects and implementations of internal processes, methodologies and tools to improve business performance
  • Analyze operational & financial data to identify business insights & opportunities for process improvement
  • Ensure process adoptions
  • Measuring the efficiency of systems and procedures
  • Complete accountability and management of global complex projects working closely with IT
  • Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements


Requirements:
  • BS in Business Management or relevant field
  • At least 5 years of experience as an Operations Manager/Business Process Manager in the Professional Services/ Customer Support domains
  • Strong data and analytical skills, with the ability to combine business understanding and technology
  • Strong managerial skills and experience in matrix management
  • Excellent understanding of Business processes / Good technical background and experience
  • Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
  • Good knowledge of operations management
  • Dynamic, self-learner, team player with a proactive, flexible and creative approach
  • Hands-on experience supporting systems use and operations
Dice Id : 10115980
Position Id : o5Gsefwb
Originally Posted : 3 months ago
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