Customer Outreach Program Manager

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First Citizens Bank
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Full Time

Job Description

Overview

This position supports the Customer Outreach team at First Citizens Bank. The role is responsible for the leadership and management of programs across the Bank. Oversees the complex, strategic coordination of multiple projects within an initiative in order to achieve business goals, including management of overall scope, cost, staffing, and performance. Supervises the work of assigned staff, providing leadership, direction, and mentoring. Evaluates program effectiveness and delivers tactical insight through reporting to senior management and other key stakeholders.

Responsibilities

  • Program Management - Develops, implements, and evaluates all aspects of assigned programs including sub-projects and related initiatives. Manages planning, schedule, resources, and risk. Ensures quality and compliance, implementing corrective action where necessary, to ensure cohesion between individual projects and the overall program. Communicates key performance indicators and program metrics to the appropriate parties.
  • Business Strategy - Collaborates with business units and senior executives to understand Bank needs, aligning the goals and purpose of projects to wider strategic objectives. Develops cases to outline and justify program-level initiatives in accordance with organizational planning.
  • Managerial Functions - Establishes and monitors expectations to achieve program and project goals. Makes appropriate changes to policies, procedures, and efficiencies in order to meet objectives.
  • Relationship Development - Develops influential relationships with vendors, business leaders, and other key stakeholders in support of program success. Oversees vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives.

Qualifications

Bachelor's Degree and 8 years of experience in Program management OR High School Diploma or GED and 12 years of experience in Program management

Additional Qualification:
  • Leadership experience
  • Advanced Excel
  • SAS and Tableau preferred


Responsibilities:
  • Program Management - Develops, implements, and evaluates all aspects of assigned programs including sub-projects and related initiatives. Manages planning, schedule, resources, and risk. Ensures quality and compliance, implementing corrective action where necessary, to ensure cohesion between individual projects and the overall program. Communicates key performance indicators and program metrics to the appropriate parties.
  • Business Strategy - Collaborates with business units and senior executives to understand Bank needs, aligning the goals and purpose of projects to wider strategic objectives. Develops cases to outline and justify program-level initiatives in accordance with organizational planning.
  • Managerial Functions - Establishes and monitors expectations to achieve program and project goals. Makes appropriate changes to policies, procedures, and efficiencies in order to meet objectives.
  • Relationship Development - Develops influential relationships with vendors, business leaders, and other key stakeholders in support of program success. Oversees vendor selection, negotiations, issues resolution, and ongoing relationship management for assigned initiatives.


Qualifications:

Bachelor's Degree and 8 years of experience in Program management OR High School Diploma or GED and 12 years of experience in Program management

 

Additional Qualification:
  • Leadership experience 
  • Advanced Excel
  • SAS and Tableau preferred 


Company Information

Why First Citizens?

  1. We’re a growth company. We’re almost 2.5 times larger than we were 5 years ago. And with growth comes opportunity to learn and advance.
  2. We’re America’s largest family-controlled bank. Why is that important? One, it means we don’t have to manage quarter to quarter to keep the analysts happy. We can take the long-term view and do. Two, it translates into a supportive culture.
  3. Technology is mission critical here. Whether it’s making banking easier for our customers or ensuring their money and data are secure, technology is critical to that.
  4. We offer flexible workplace options.
Dice Id : 10122789
Position Id : 10333
Originally Posted : 2 weeks ago

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