Customer Service Clerk

  • Odesus,
  • Garrison, MD
  • 1 month ago
Accounting, Attention to detail, Banking, Billing, Case management, Clerk, Compliance, Data entry, Documentation, Email, Finance, Inventory, Inventory control, Invoices, Legal, Microsoft Office, Microsoft Windows, Organizational skills, Policies and procedures, Sales, Standard operating procedure, Supervision, Work ethic, Workflow
Contract W2, 12 Months
$14 - $15

Job Description

Corporate Partners will be hired on as Billers that will work on billing, selling or terming customer accounts that agreed to lease terms on a contract in applicable systems until they are assigned additional tasks from their supervisor. They will determine any new billing and will send accurate bills/invoices (balance to owe) to the customer.

      • Ideally the billers would process a minimum expectation of 80 accounts daily.
    • Monitor Schedules for daily events to ensure proper activity code is used, (breaks, lunch, trainings, meeting, etc.)
    • Reply to all emails or IM’s in a timely manner.
    • Utilize all tools and resources to remain current on any and all process changes/updates.
    • Submit their time worked into Workforce Logic for the day

 

Job details:

  • Performs administrative functions 
  • Responsible for processing workflow for the sale/disposition of Inventory Control managed vehicles.
  • Completing and creating financial changes
  • Invoicing refund checks to customers and dealers
  • Ensure efficient and accurate processing of Inventory Controlled managed vehicles in compliance with company policies and procedures
  • Work in various systems to accurately maintain accounts and enter data as outlined in workgroup standard operating procedures
  • Coordinating with third parties as needed
  • Preparing and mailing customer/vendor correspondence, legal notices, and lease end documents
  • Following up on account activity to ensure all steps of process are completed and take steps to expedite as needed
  •  Navigate through multiple systems to validate charges or refund/overpayment status
  • Manage various queues and spreadsheets associated with the lease end processes
  • Work multiple post term processes as needed to meet customer needs

 

 

Ideal candidate should possess:

  • Knowledge of Windows environment and Microsoft Office
  • Minimum of 1 to 3 years clerical and or data entry experience
  • Banking or Accounting experience preferred
  • Strong attention to detail and organizational skills are required (maintain minimum errors)
  • Ability to resolve escalated issues when traditional methods fail in order to solve unique problems
  • Ability to effectively communicate both verbally and in written form with all departments and at all levels of the organization, including but not limited to, internal/external customers, dealers, corporate departments, third parties (such as banks), etc
  • Ability to maintain regular and predictable attendance to support team and business objectives.
  • Responds appropriately to new or changing situations to meet customer needs
  • Strong work ethic, and self directed
  • Case management experience

Posted By

Lika Pushkin

Contact
Dice Id : 10106335
Position Id : 6539474
Originally Posted : 2 months ago
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