Customer Service Mortgage Servicing Specialist

  • Leidos,
  • Indianapolis, IN
company banner
Content Management, Customer Service, Database, Management, Security
Full Time, Full Time
Work from home not available Travel not required

Job Description

Job Description:

Leidos is currently seeking full-time mortgage servicing specialists. Our team provides support to loan servicers and the public by answering FHA servicing requests.

Primary Responsibilities:

  • Respond to inbound calls, emails, and written correspondence
  • Provide excellent customer service by providing complete and accurate responses in a professional and efficient manner.
  • Enter accurate and detailed information in a database summarizing the contact and the assistance and references provided.
  • Use a knowledge base and follow standard operating procedures (SOP) to respond to requests.
  • Escalate requests that cannot be resolved to another department.
  • Maintain updated knowledge of FHA servicing processes and procedures.

Basic Qualifications:

  • 3 years of mortgage servicing experience with at least 2 years of college, or 5 years of mortgage servicing experience with a High School diploma.
  • Must be able to obtain a government security clearance, which includes a credit check and background investigation.
  • Must be able to work a flexible schedule, including the closing shift, which is 11:30am to 8pm.
  • Excellent customer service and interpersonal skills
  • Ability to navigate a computer content management system and related websites
  • Strong written and verbal communication skills
  • Excellent time management skills

Preferred Qualifications:

Bilingual (fluent in Spanish and English)

Relocation funding is not available for this position.


Company Information

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Dice Id : SCNCAPI2
Position Id : R-00011933

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