Customer Service Representative (Bi-Lingual)

Customer Service, bilingual, French, spanish, polish
C2H W2, 6+ mos
Dependent on Experience
Work from home not available Travel not required

Job Description

Customer Service Representative

The Bi-Lingual Customer Service Representative (CSR) serves as the primary contact for customers, agents and clients. The Bi-Lingual Customer Service Representative determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards.

Essential Functions

  • Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer's account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues
  • Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines
  • Process policies and related document to ensure accurate and efficient flow through the appropriate processing system
  • Provide assistance to other departments when workload dictates
  • Consistently achieve departmental standards of productivity and accuracy
  • Maintain the security and confidentiality of the facility, computer system, programs, customer and client information
  • Complete additional duties as assigned.

Required Education and Experience

  • High School Graduate or General Education Degree (GED); excellent oral and written communication skills, and at least six months of customer service related experience.
  • Fluent in Polish and English.
  • We provide 2 weeks of training and on-going support and coaching to enable you to be successful in your role.

Preferred Education and Experience

  • Ability to type 30 wpm
  • Ability to use Windows, Database software, Internet software, Spreadsheet software and Word Processing software.

For more information please contact Brian Stubson at 952-204-5997 or

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

Posted By

Brian Stubson

Dice Id : 10111560
Position Id : 19-01829
Originally Posted : 2 months ago
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