Founded in 1998, Matrix Technology Group is an ERP and IT consulting services provider.
Matrix Technology Group provides Services into ERP, BI and Application Development. Our staff's Passion, and dedication set us a apart from other IT firms. Our team is Dynamic and is focused to our Client needs. Our Team is geared to work with Consultants and our Clients to achieve higher performance. We want to work with you and want to welcome Candidates who are Talented, Passionate, Dedicated and have Ambition to grow.
One of our highly esteemed clients has immediate need for strong Customer Service Representative (Data Entry Operator).
(“US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1B Candidates at this time”).
Job Title: Customer Service Representative (Data Entry Operator)
Location: Falls Church, VA
Duration: 6+ months contract, extension possibility
Job Summary: Handles incoming customer service phone calls, provides appropriate information to callers.
Essential Job Functions:
1 Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
2 Must be bilingual.
2 Places outbound customer service or customer satisfaction calls, as required by client.
3 Completes call guides; gathers, enters and verifies required information.
4 Attends telephone skills and program information training sessions; adheres to established levels of service.
5 Adheres to established customer service and documentation standards within required time frames.
6 Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
7 Performs clerical or administrative duties as assigned.
1 High school diploma or G.E.D.
2 Zero or more years of customer service or other telephone experience
3 Experience working with fax machines, computer software, and telephone technology
4 Basic communication skills
5 Ability to follow oral and written directions
6 Ability to meet professional standards towards project
1 Office environment
2 May require shift work
In case your skills matches with the above mentioned requirement kindly forward your resume in word format along with Rate/Salary expected and contact Number.
((Feel Free to reach me at 908-279-1278 OR E-Mail me: tshaikh at rate matrixonweb.com))