Customer Service Representative

CUSTOMER SERVICE, CALL CENTER, CRM, EXCEL, MS OFFICE
C2H W2, C2H Independent
BASED ON EXPERIENCE

Job Description

Customer Service Representative - Orlando, Florida

Healthcare supplier seeks a motivated individual who will provide excellent customer service. Become familiar with company history, the product lines, client base and healthcare products supply chain.

The ideal candidate will:

  • Easily relay product features and benefits to clients
  • Process and track client orders
  • Follow up with customer inquiries in a timely fashion and document in the CRM
  • Retrieve shipping and tracking information from various suppliers and log
  • Support sales by providing information to sales staff and customers whenever required
  • Ability to utilize multiple platforms while using multiple screens at a time (different portals, the warehouse, drop-ship from various venders)
  • Accurately enter and retrieve data in CRM
Qualifications:
  • Call center experience is a plus
  • CRM experience
  • Proficient in Microsoft products including Excel
  • Excellent verbal and writing skills

Posted By

Michelle Arakaki

Dice Id : 10105916
Position Id : 20-00082
Originally Posted : 1 month ago
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