Customer Service Specialist

customer service, call center
Full Time

Job Description

Customer Service Specialist (Remote)

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.

Job Responsibilities

  • Supports customer to submit and process transactions
    * Assists customer with identifying and resolving processing issues and website access inquires
    * Supports inbound calling, outbound calling, email, web chat and outreach to customers
    * Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
    * Meet Quality Assurance Requirements and other key performance metrics

Minimum Qualifications

High School Diploma or GED
0-2 years of customer service or public relations experience.

Other Job Specific Skills

  • Ability to successfully adapt and perform during times of high call volume.
    * Ability to provide effective customer service and deal tactfully and courteously with the public.
    * Strong written and verbal communication skills.
    * Strong listening ability to interpret and clarify information being provided by customers.
    * Strong commitment to providing quality service.
    * Ability to foster a good working relationship and rapport with customers.
    * Keen attention to detail and accuracy.

Hours: 8:30-5 or 9:30-6 EST + one 4 hour weekend shift per month

Dice Id : 10238000
Position Id : 474-42
Originally Posted : 2 weeks ago
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