Customer Software Support / Implementation

Software, Analyst, IT
Contract W2

Job Description

Software Support Analyst
Contract to Hire
Irving, TX (On-site 4 days a week)

Summary
Seeking an energetic and talented Software Support Specialist to support the customer facing applications. They will be providing phone support and assisting end clients on both eCommerce and mobile apps.

Successful candidates will have 1-2 years of experience supporting IT technologies and software.
Candidates must have the ability to quickly learn the technology and software platforms.
The ideal candidate will be a great communicator, extrovert, good troubleshooting skills, answering questions, be analytical and be able to express themselves well.
Experience with end-user customer support and system administration
Excellent oral and written communication skills to interact effectively with field users, product teams and management group
Ability to work and communicate independently; and demonstrated ability to use good judgement
Experience with Microsoft Office and collaboration tools
Experience working with development teams and using support ticketing system(s)
Experience selling technology solutions to management and end-users is a plus

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Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
Dice Id : 10107614
Position Id : 323208
Originally Posted : 1 month ago
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