Customer Success Manager - Implementation Consultant

Management, Sales, Engineering, Analysis, API, B2B, Web, HTTP, XML, HTML, SQL, Consultant
Full Time

Job Description

What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we're not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.
What You'll Bring:
  • At least 7 years of Technical Account Management, Sales Engineering, Technical Business Analysis, and/or Product Management experience with highly engaged external partners
  • Excellent communication and influencing skills with an interpersonal touch
  • Possess the ability to build and leverage relationships at all levels across the company and with external business partners
  • Successful in autonomously managing complex partner projects that require input from many stakeholders
  • Ability to move projects forward while obtaining input from multiple internal teams and partners
  • Technical knowledge of Single Sign On technologies (i.e. SAML 2.0) and certificate based encryption
  • Technical knowledge of API's and Oauth solutions
  • Experience with Spotfire, Splunk and Google Analytics a plus
  • Ability to bridge gaps between customers, sales and development teams with strong business acumen and creative quantitative & analytical problem solving skills
  • Understanding of web based architecture and B2B integrations including Web Services, HTTP protocols, XML/HTML, programming & scripting, and REACT Framework

We'd Like to See:
  • Bachelor's Degree in Information Technology, Business or related field
  • Experience in the financial services industry (banking or credit)
  • Experience working in an Agile environments (SAFe preferred)
  • Technical knowledge of Single Sign On technologies (i.e. SAML 2.0 ) and certificate based encryption
  • SQL query knowledge a plus

Impact You'll Make:
  • You'll work on a cross-functional team that maintains CreditView, a web-based real-time financial product, that help consumers manage their credit, identity, and money
  • You will be the primary CreditView SME contact for all external business partner communication and meetings including fielding partner requests maintaining long-term working relationships
  • You'll partner with external clients and internal sales/technical teams during pre-sales, onboarding, development and product launch phases to manage new and existing partnerships
  • You will participate in contract refinement, product and business requirements documentation, and progress tracking of ongoing CreditView projects
  • You will work closely with Product and sales team to develop strategies and increase value for customer solutions and help identify new product opportunities
  • You'll be a liaison between partners and sales/product/development teams to manage expectations and timelines to guide/make recommendations and requests on both sides of a project with ability to have the "tough" conversations when needed to ensure optimal collaboration

#LI-AK1

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Consultant, Customer Engagement
Dice Id : 10111030
Position Id : 19007053
Originally Posted : 3 months ago
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