Customer Success Senior Advisor -- Berwyn, PA OR 100% Remote

  • Dell,
  • Berwyn, PA
HTML, HTTP, Management, Metrics, Sales
Full Time, See Job Description
Competitive
Telecommuting not available Travel not required

Job Description






Customer Success Senior Advisor -- Berwyn, PA OR 100% Remote - 17000A55








Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Customer Success Advisor to join our team.



As a market and technology leader in integration platform as a service (iPaaS), Dell Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader for the fourth year in a row in the Gartner Enterprise iPaaS Magic Quadrant . Our award-winning , patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes. Learn more at http://www.boomi.com/



Role & Responsibilities



  • Actively manage a set of assigned Boomi Direct Customer Accounts based on defined Customer Success Methodology



  • Deliver and manage the new customer onboarding program, enabling new customers to achieve quick time to value on the Boomi platform



  • Continuously assess Customer’s performance metrics and outcomes to nurture growth and satisfaction overseeing the customer’s implementation of best practices to continually drive incremental value for the customer



  • Establish trusted advisor relationships with customer and executive sponsors, in order to ensure all activities are closely aligned with the customers’ business strategy, allowing the full potential of their Boomi relationship to be realized



  • Maximize customer engagement through collaboration and being a strong internal advocate for the customer with other teams (Professional Services, Sales, Marketing and Technical Support) for successful customer deployment



  • Identify and champion new opportunities to grow the customers relationship with a focus on creating winning scenarios for the Customer and Boomi



  • Perform customer health checks with a regular cadence, including monitoring customers’ usage of the Boomi platform, adoption levels, customer satisfaction, and technical currency



  • Develop and manage regular communications and status calls with customers







Qualifications


Requirements


  • 8+ years of related account management experience or combination of education and experience
  • 8+ years in the software industry integrating enterprise level software with direct experience working with technical practitioners and Executive Sponsors
  • Excellent communication and presentation skills with ability to network and manage relationships across many different functions within a complex customer organization.
  • Analytical in nature, a needle in a haystack mentality with a customer first mindset.
  • A leader who is proactive and will use good judgment when dealing with any number of issues that may arise.
  • A proven capability to work in a team and collaborate
  • Must have a BA/BS degree


Preferences




  • Strong perspective rooted in past experience, paired with willingness to listen carefully, explore new ideas, and coach others.


  • Curiosity and willingness to experiment, fail fast, learn, and adapt; flexibility to learn from what you’ve done in the past, not adhere rigidly to it.


  • Demonstrated ability to be resourceful and achieve results within complex technical environments with a willingness to experiment, fail fast, learn, and adapt along the way with a flexibility to learn from what you’ve done in the past, not adhere rigidly to it.


Boomi Culture / Activities / Events

- Board game nights

- Soccer league team

- $100M Bowling celebration

- Greenlight Hackathon twice a year for a whole week

- Company picnics

- Team lunches

- Community Service Committee

- Sponsor and participate in Stem events




Company Description




With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.




Why work with us?




  • Life at Dell means collaborating with dedicated professionals with a passion for technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationships.
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.















"LIPriority"


"DCAM1"




Dell is an Equal Opportunity Employer. To learn more about our commitment to Diversity & Inclusion, visit: Equal Employment Opportunity Policy Statement




Life at Dell Learn about Dell culture, the interviewing process and benefits offered in your location: Life at Dell




Job Customer Advocacy


Primary Location North America-US-PA-Berwyn


Other Locations North America-US-Pennsylvania, North America-US-New Jersey




Shift Day Job


Job Level Individual Contributor




Organization Boomi

Posted By

One Dell Way Round Rock, TX, 78682

Dice Id : delliirc
Position Id : 17000A55
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