Customer Support Manager (Technology)

  • Odesus,
  • Burbank, CA
  • 1 month ago
mba, operations management, vendor management, technology, regulatory, infosec, customer support, manager
Contract W2
Depends on Experience
Work from home not available Travel not required

Job Description

Large entertainment studio in Burbank, CA needs a Customer Support Manager in support of their Technology Department

Responsibilities:

  1. Operations Management: Work in partnership with cross-divisional teams to ensure that customer support operations are in line with overall strategy.
  2. Vendor Management: Manage outsource partners who are providing services for lines of business under direct management.
  3. Technology: Stay educated on the latest CX and Support technologies and best practices. Contribute to company's perspective by developing new ideas and identifying opportunities to try new things.
  4. Regulatory and InfoSec: Support all regulatory (e.g. Privacy) and info sec requirements that relate to the customer support operational processes.
  5. Other duties as assigned

Requirements:

  • Bachelor's degree, MBA or equivalent work experience required
  • 5+ years of team leadership and direct people & performance management experience required
  • 5+ years of customer support and operations leadership experience required
  • Experience working with high level executive management required
  • Vendor contract negotiation experience required
  • Financial/P&L management experience required
  • Project/Program management or related business experience preferred
  • Entertainment Industry experience preferred
  • Film and video production experience preferred
  • Planning experience required

Posted By

Jose Galvez

11766 Wilshire Boulevard, Suite 400 Los Angeles, 90025

Dice Id : 10106335
Position Id : 6299265
Originally Posted : 1 month ago
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