Customer Support

Customer Support
Contract W2, Contract Corp-To-Corp
Depends on Experience
Travel not required

Job Description

Title: Customer Support

Location: Remote

Duration: Contract

 

 

 Description:

  • Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for services; assessing client needs; and providing appropriate services to clients.
  • Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service.
  • Understands and applies SAF policies consistently and correctly.
  • Composes and delivers emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks.
  • Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding.
  • Performs other duties as assigned by management.
  • Veteran/military

 

 

 

 

Education:

  • Bachelor's degree in social or health science, personnel administration, business or public administration, computer science or related field is preferred.
  • Equivalent education and relevant work experience in human/social services, customer or client services, call center or other customer/client services experience will be considered in lieu of formal education/college degree.
  • Equivalent education and experience examples include a 2-year degree plus 2 years of applicable experience, or a high school diploma with 4 years of applicable experience. 

 

Experience:

  • Prefer minimum one year of experience in addition to educational requirements listed previously.
Dice Id : 10179237
Position Id : HK-H25042020
Originally Posted : 3 months ago
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