Customer Support Supervisor (Night Shift - Remote work)

Full Time
Work from home available

Job Description

Title: Customer Support Supervisor (Night Shift - Remote work)
Direct Hire Position w/Good Benefits
Location: Remote 99% (Required to live in PDX Metro)

NOTE - Candidate need to be local to Portland, OR / Vancouver, WA

You have been a past supervisor with four or more reports. You are very good at motivating and sharing a common team goal while keeping company customers happy. You enjoy talking to people, emailing people and solving their problems. You are customer service-centric and like to initiate good changes to further the customer experience that is supported by your team. You have successfully led and supervised a number of individuals to achieve you team's goals.

A natural communicator and leader who can explain both simple and complex ideas or technologies to customers and can train others to assist customers in a similar fashion.
Able to work independently and collaborate with your team and others across the company to solve customers' diverse inquiries and issues.
Past experience as a leader of a customer service-based team.
Adaptable and a problem solver who shares input and ideas on how to better the company in a very competitive industry.
Enjoy working for a startup and excel in a startup culture.
Open to having your team available for customers 365 days a year. Able to work a regular schedule of 40 hours per week that varies including weekends, holidays, late-evening and early morning (graveyard shift) hours.
Customer service professional with at least one year as a team supervisor.

Experience (preferred):
Experience in supporting the banking/financial services industry.
Gaming industry support experience.
Understanding the importance of keeping customer personal and financial data secure.
Detail-oriented and put the customer first.
Ability to explain complex ideas and technologies to your customers.
You write well and speak with clarity, precision, and accuracy in phone, email and chat communications with your team and your team's customers.
You do well in customer service and as a leader of a customer service team because you enjoy connecting with others and helping solve technical and non-technical issues.
Ability to supervise the team during your shift keeping everyone organized and efficient.
You do well collaborating on diverse inquiries and solving issues for your team and the team's valued customers.
Ability to change and be flexible to embrace an evolving startup environment.

Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil right laws.

Dice Id : everest
Position Id : 21-00001
Originally Posted : 2 months ago
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