Customer Technology Manager (Business Analyst)

Business Analysis, Project Management, SQL
Full Time
Depends on Experience
Work from home available Travel not required

Job Description

At BI WORLDWIDE we believe that people of different backgrounds, perspectives, and ideas make for a more creative company, better at solving clients' problems and delivering business results.

We are in the inspiration business!

We apply our talent to get people to change their beliefs and behaviors to produce results for our clients. We work with great companies who value their employees, customers and partners.

We're the leader because of our associates. We hire the best.

Due to increased business, our Technology Solutions Group is seeking two Customer Technology Managers. The Customer Technology Manager is responsible for managing the successful delivery of SaaS solutions to our customers, and is the liaison between our Client Services (sales/marketing) team and our technology team.

Responsibilities include:

  • Working directly with our customers to gather and define project requirements, including; assessment of data, definition of web site content, and clarification of customer reporting needs
  • Documenting customer requirements for projects and communicating those requirements and customer expectations to the technical development team.
  • Developing project technical timelines and collaborating with the technical team to meet those timelines.
  • Facilitating all project launch activities, including web site installation, project promotion setup, content updates, web site testing, customer training and web site reviews.
  • Coordinating on-going program operations with the project operations team.
  • Maintaining on-going client and internal team relationships.
  • Recommending new solutions or ideas to the customer which will enhance their project and increase project revenue.
  • Managing the program budget, including implementing system or process efficiencies.
  • Participating in program/web site reviews on an as needed basis.

Education & Experience:

  • BA/BS degree; highly preferred.
  • 2-3 years of business analysis experience in a project oriented environment.
  • Previous experience with relational database structures.
  • Qualified candidates will have effective leadership skills, strong technical knowledge, the ability to multitask, and excellent communication skills.


Dice Id : 10234213
Position Id : 7164194
Originally Posted : 2 months ago
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