DFS Technical Support Technician - Dispatch - Break/Fix US

  • Modis,
  • Grand Rapids, MI
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Customer Service, Laptop, Printer, Supervision, Technician
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description

Technical Support Technician - Dispatch - Break/Fix

Location: Michigan Grand Rapids

Candidate must live within a 20 radius from Grand Rapids, Michigan 49508

Scope of Position:

Position is currently 90-day contract-to-hire.

  • Need 1 resource (s) to perform Break & Fix work during (Monday through Friday work shift; Possible after hours work and/or Weekend coverage as part of an on-call rotation)
  • Printer Experience will be required as this role will have a heavy printer repair call volume including Xerox printers
  • Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA s)
  • Technician will travel to each client s location
  • Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer
  • Works under general supervision

Minimum Requirements:
  • 2 years plus supporting Desktops, Laptops
  • 2 years plus repairing and supporting Printers.
  • 2 years plus with customer service experience
  • Reliable Transportation (This is a driving position reimbursed accordingly
  • Able to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Personable as they will be interacting with a wide range of users and environments
  • Can work on a ladder of lift and are able to lift up to 50lbs.

Preferred, NOT REQUIRED:
  • CompTIA A+
  • Xerox TCN
  • OEM Printer Warranty Certifications
  • OEM Laptop/Desktop Warranty Certifications
  • Server experience would be a bonus

Company Information

At Modis, we have the connections and expertise to help save you time and start earning money in the right IT or engineering job for you. We use our insight, knowledge and resources to match you with top positions at leading companies. Many of our clients use our services to help fill positions quickly so they can avoid the time-consuming process of posting jobs and sifting through resumes. This can mean we can offer you access to unadvertised IT and engineering job openings and quick placement opportunities that you wouldn't otherwise know about. Get The Modis Advantage.
Dice Id : 10103170a
Position Id : US_EN_6_919715_1024816

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