Please note that this is a 6+ month contract position.
Top 3 Required Skills:
•Gateways, cable modems, routers.
Nice to have skills:
Basic IP protocols (NAT, DHCP, DNS, TCPIP)
Working experience with embedded firmware devices
Knowledge of IP networks.
Under limited supervision at customer site and responsible for testing in customer environment. Also, assist customers in troubleshooting, deployments, upgrades, and integration for ARRIS DOCSIS Gateway, cable modem, voice and WIFI products.
Test in customer environment to identify issues and help with configuration, upgrade and operational support of ARRIS DOCSIS Gateway, cable modem, voice and WIFI products.
Work with vendors and development team to resolve issues and design flaws.
Perform detailed problem diagnosis, track and update issues in defect tracking system (Jira and Clearquest)
Develop problem resolution procedures required to meet serviceability requirements.
Perform as test lead and provide technical guidance and assistance to other support teams across enterprise.
Provide hands-on training/mentoring to clients and fellow staff as needed.
Perform other duties as requested by supervisor.
Top 3 Soft Skills:
Interpersonal Skills (Communication)
Education level: College with 5+ year of experience
On-site role at customer site
For consideration, please reference job number 2087.
San Francisco, CAContact