Helpdesk Analyst (Level 2)

  • aquesst,
  • Thornton, CO
Microsoft Office, MS Office, Office 365, O365, Windows 10, Help Desk Support, Documentation, Resolution
Full Time
$50,000 - $60,000
Work from home not available Travel not required

Job Description



Helpdesk Analyst (Level 2)


Permanent Hire


Denver, CO (Westminster)


**MUST BE ELIGIBLE TO WORK IN THE U.S. WITHOUT SPONSORSHIP**


**CANNOT WORK WITH THIRD PARTY VENDORS**


**MUST BE LOCAL TO THE DENVER AREA**


Our client, located in Westminster, is looking to add an experienced helpdesk professional to their team!


In this role you will:
• Support Tier 1 and 2 service requests and incidents
• Provide Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution, customer status updates, transfer of service requests to appropriate IT members.
• Serves as the single point of contact to end users for information technology-related issues, problems and requests.


Qualifications:
• Minimum of four years of experience in a Help Desk environment supporting computer software and hardware.
• Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), O365 and MS Windows 10
• Ability to manage multiple tasks, highly organized with the ability to prioritize demand for self in a fast paced environment.
• Excellent customer service skills and strong telephone skills
• Strong written and verbal skills as well as problem solving skills
• Must be able to work independently and as part of a team


Salary range: $50k - $60k


If you are interested and qualified for the role, you can send your resume to bobby@aquesst.com


**MUST BE ELIGIBLE TO WORK IN THE U.S. WITHOUT SPONSORSHIP**


**CANNOT WORK WITH THIRD PARTY VENDORS**


**MUST BE LOCAL TO THE DENVER AREA**



Dice Id : 10421193
Position Id : 512967
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