The Datacenter Engineer provides advanced technical support to Tyler's internal customers (employees). He/she will also provide technical training, guidance, and resource support for end users and divisional staff. As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector. Location Plano, Texas | Remote | Yarmouth, Maine Travel 0-5% Responsibilities Configure and maintain applications in support of customer needs. Maintain virtualization environments - VMWare / Hyper-V / Azure / Amazon AWS Deploy and maintain SAN's - Infidat, IBM, HP & Dell Assist in developing user documentation and departmental policies and procedures that impact the use of infrastructure systems Maintain proper documentation on the supported environments Troubleshoot complex issues related to Active Directory, DNS, Group Policy and server operating systems Design, install, configure, and administer server/storage hardware and software Analyze system requirements and configure servers in support of customer needs, including new products or technologies Configure and monitor antivirus systems and Windows updates Configure and maintain standalone and network backups Research and recommend options for new or improved technology Respond to advanced customer IT issues Provide escalation path for support calls from IT Specialists and IT Analysts Maintain disaster recovery procedures and perform regular DR tests Participate in IT projects as needed Qualifications The Datacenter Engineer must be able to: Multitask between responding to IT issues and researching projects. Document policy, procedures and maintain up to date environment documentation Adapt to changing products, technologies and environments in support of customer needs. Handle advanced operating system, database and application issues with minimal assistance. Stay educated on the newest technologies. Take ownership for troubleshooting and resolving client issues outside direct area of responsibility. Continually research and implement policies, procedures, tools, software and hardware for their customer base. Respond with a swift pace to critical IT issues or outages. Independently manage priorities and completion of multiple assigned projects. Education, Experience, and Skills Bachelor's degree in computer technology or comparable work experience Must have ability to exercise independent judgement in planning, organizing, and performing systems analyst tasks. IT certifications such as AWS, MCSA/MCSE, VCP, CCNA Typically requires five or more years of hands on IT experience is preferred Possess an advanced understanding and ability to troubleshoot complex issues related to Active Directory,DNS, Group Policy and Server Operating Systems Experience with multiple operating systems, devices and databases including, Active Directory, VMware, and SANs Advanced understanding of local and wide-area networks Ability to read and create operating system scripts to assist with repetitive tasks and customer needs Strong analytical and problem solving skills Security focused Some travel is required May need the ability to lift 50 pounds on a weekly basis and bend and work in restrictive spaces such as under desks Working knowledge and Linux and Macintosh OS Advanced knowledge of : Windows server 2008, 2012, 2016, 2019; Linux/Unix; PC and server hardware; VMWare vRealize Auotmation and NSX; Active Directory 2012 and 2016; Virtual environments (VMware and HyperV) and clustering technologies; DNS, networking, firewalls, VOIP and printers; Working knowledge of SQL and Oracle; SANs; Powershell scripting, and some knowledge of SQL queries Great Place to Work & Grow Your Career Tyler is continually recognized as a great workplace locally and nationally. See our recent awards and accolades across Tyler Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Apply Online Requisition Number:10-21-051 Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing firstname.lastname@example.org or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.