Delivery Manager

Delivery, Consulting, Agile Environment, Project Delivery, Client Coordination, Customer Support, Business Analysis, Staffing, Service Delivery Manager, Agile delivery methodology, DevOps, managing resources, Project plans, SOW Creation, manage client expectations, handle client escalations, managing and nurturing executive level client relationships, pre-sales support, budgeting, Forecasting, Finances, Digital Platforms
Full Time
$120,000 - $150,000
Travel not required

Job Description

About Pactera Edge:  
Pactera Edge Technology Ltd. is a trusted consulting and technology services partner with proven global capabilities & over 2,300+ employees worldwide committed to delivering Digital-themed consulting, Product & Digital Platform Engineering Services, Pactera creates business value for Fortune 2000 companies by accelerating business innovation, enabling new growth, improving operational efficiency and transforming the user experience.
With regional headquarters in North America, Asia Pacific, India and Europe. Its international presence, experience and teams provide an optimized balance of personalized and high-value service.
URL: https://www.pacteraedge.com/
Position: Delivery Manager Location: Chicago, IL
Job Description:
  • Be a part of a growing team that works for a World’s Leading Digital Consulting and Technology Services firm. If you are a highly motivated, customer focused, solution centric and forward-thinking individual who can work in a highly challenging environment then we have the right opportunity for you as a Delivery Manager at Pactera EDGE.
  • You will be responsible for managing delivery at multiple client engagements and ensuring successful delivery of technology solutions.  You will support the clients as well as the delivery team to ensure quality on-time delivery in a variety of industries (CPG, Retail, Hi-Tech, Logistics and Travel & Hospitality). 

Responsibilities
  • Comfortable working with clients to provide measurable business value.
  • Prioritize and manage multiple initiatives/projects in a large, complex, and very high paced Agile environment.
  • Provisioning of functional, technical, process leadership and collaborating with support teams involved in delivery process for client.
  • Enjoy working with geographically dispersed teams to deliver cutting edge technology solutions. 
  • Ensure effective project ownership, communication, coordination, and facilitation of tasks and activities.
  • Identify and effectively manage project risks and issues throughout project lifecycle and ensure mitigation of all project challenges.
  • Collaborate with various support teams such as HR, Finance, Talent Acquisition, Project Leads and liaise between technical and business teams.
  • Lead project onboarding, defining deliverables, solutions, timelines, budget, and reporting for various functions.
  • Engage in pre-sales activities with the sales team to help in framing technology solutions, preparing proposal responses, estimating work effort and creating team structures.
  • Participate in continuous process improvements to ensure service delivery excellence.
 
Key Qualifications:
  • Min 7 years of Consulting experience (projects as well as staffing) as a Service Delivery Manager, preferably from a top tier consulting firm.
  • Technical background in Engineering and Digital platforms.
  • Experience in end-to-end delivery of custom as well as packaged enterprise solutions. 
  • Experience in Agile delivery methodology.  Experience with DevOps is a plus. 
  • Ability to manage client expectations, manage issues, identify and mitigate risks and handle client escalations. 
  • Deep experience in project management activities including managing project plans, managing resources, scope, schedule, budget and regular status reporting. 
  • Experienced in managing and nurturing executive level client relationships. 
  • Experience with proposal and SOW creation, including estimation and team sizing. 
  • Experience in pre-sales support (RFP response, proposals, orals, etc.). 
  • Knowledge of budgeting, forecasting and finances. 
  • Strong written and oral communication
  • Ability to work individually and as part of a team.
Dice Id : 10381355
Position Id : Ram_Delivery
Originally Posted : 2 months ago
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