Dell Subject Matter Expert

Dell, Power Edge, Compellent, EqualLogic
Full Time
$80,000 - $85,000

Job Description

Riviera is a Global Business and Technology Services firm specializing in the areas of Telecom, Information Security, Data Center Virtualization/Consolidation, and Business Intelligence, Data Warehousing & Analytics. Riviera is committed to its client’s sustainable competitive advantage. The people at Riviera will work with you to develop a customized approach in streamlining client’s business needs in a comprehensive and flexible manner. Riviera offers a competitive compensation package with opportunities for growth and professional development.


We are an Equal Opportunity Employer.


Dell Subject Matter Expert            Job Type : Full Time

Primary location is flexible However, Cranford , NJ , Columbus , OH or Durham, NC is a Plus.


Job Description BASIC FUNCTION:

The primary functions of the Subject Matter Expert (Level 3) are:

  • Provide advanced technical ticket advice and instruction to the engineering staff
  • Actively work advanced tickets that cannot be adequately worked or resolved by L1 and L2 engineers
  • Provide external and internal leadership on complex and/or problem tickets.
  • Work all assigned tickets when in overflow or short-staffed situations
  • Continually increase breadth and depth of technical knowledge in one or more TERiX-targeted service offerings (platforms)

Principle Duties:

The primary functions of the Subject Matter Expert (Level 3) are:

  • Advance HW troubleshooting knowledge of Dell Power Edge systems (all Generations)
  • Advanced HW troubleshooting knowledge of Dell Compellent systems
  • Advanced HW troubleshooting knowledge of Dell EqualLogic systems
  • Advance FW knowledge of all systems listed above
  • Advance knowledge of all replacement procedures for the above listed systems


Secondary Duties:

Include mentoring other engineers as assigned and developing internal certification criteria and curriculum for existing and new service offerings.

The Subject Matter Expert troubleshoots complex technical problems relating to servers, storage, network, and software and is proficient in the use of a variety of troubleshooting tools, such as SNAP files and Explorer outputs. The SME is capable of assisting customers and Field Engineers install software releases, firmware updates, patching and upgrading operating systems and restoring file systems. Requires a bachelor’s degree in a related field or equivalent certifications and 5plus years of related experience. Must be familiar with industry standard concepts, practices and procedures.

The Subject Matter Expert combines excellent customer facing skills combined with a high degree of technical proficiency to maintain the highest level of service excellence second to none. Additional emphasis is placed on his area of expertise.

Relies on experience and judgment to plan and accomplish goals. Performs a vast variety of tasks. A certain degree of creativity and latitude is required. Takes a leadership position during team problem solving and mentors less senior members of the team


  • 3-5 Years’ experience with Dell Power Edge
  • 2-4 Years’ Experience with Dell Compellent, EqualLogic, and Power Vault
  • Any Dell Hardware Certifications
  • Generic Storage Certifications

Required Skills:

3-5 Years experience with Dell Power Edge.

2-4 Years Experience with Dell Compellent, Equal logic and Power Vault

Dell Hardware Certifications

Generic Storage Certifications


Education: A.S in the related field / Technical School / 3-5 Years experience in the related field. Certifications

Required Years of Experience: 3-5 Years servicing and working with Dell Platforms.

If you feel you match the above skill set then I would appreciate if you can either email me at or call me at 732 236 0284




Gaurang Pawar

Accounts Manager

Riviera Consulting LLC

239 Suite B205, New Road,

Parsippany, NJ-07054

(C) 732 236 0284

(F) 973-718-4305


Dice Id : 10377907
Position Id : 6580597
Originally Posted : 2 months ago
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