About the Department
The City of San José is creating the civic technology foundation that helps our community thrive!
As the Capital of Silicon Valley and 10th largest city in the nation, the City of San José manages a large array of services and assets. The City operates on a budget of $4.5 billion, with 7,000 employees, all serving over one million residents and businesses.
The City aspires to be as innovative as the community we serve. In that quest, the people of the Information Technology (IT) Department enable the smart uses of technology that our employees and community need. IT enables municipal services through business systems, cybersecurity, productivity and collaboration tools, San Jose 311, and expert strategy and planning. IT services are powered by truly great people, a robust technology environment, and a keen sense of mission.
We promote work-life integration with a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!
Positions & Duties
The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Deputy Director classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
The City of San José Information Technology Department (ITD) seeks TWO exceptional executives to serve as Deputy Chief Information Officers (DCIO)—One to lead the Business Solutions Division and one to lead the Infrastructure and Operations Division.
San Jose’s executives truly act as player-coaches—people who can shape technical work and architectures with their team, build contributors up to execute that direction, work directly with the technologies and partners, personally deliver a significant work products, and manage organizational demands to deliver solutions and services. When IT meets its mission, it helps San Jose’s families thrive and our businesses grow.
The City’s Business Solutions Division is in the midst of a strategic rebuild with focus on enabling Productivity, Collaboration, and Business Process Automation capacities made more critical by the COVID-19 pandemic.
The DCIO selected will have the ability to instill a sense of mission, communicate goals through transitions, and nurture a culture that is customer-centric. Their work will grow upon the strong maintenance capacities for core applications and data resources. The position is critical to the City’s ambitions to innovate, accelerate delivery of solutions, support deep collaboration, and deliver value to the San Jose organization and community as it tackles new and transformative challenges related to equity and changing resource priorities.
The DCIO’s current portfolio includes directing teams for productivity and collaboration, business process automation, data administration, enterprise resource planning, and utilities systems. Focus areas for the DCIO in the 12-month horizon include setting a team culture defined by trust and delivering the critical outcomes City departments require; driving the delivery of strong and integrated technology platforms; infusing IT’s product-project management practices into the division’s work; and readying the teams for new technologies and investments, including continued growth of San Jose’s Smart Cities and Internet-of-Things portfolios.
DCIO— Infrastructure and Operations
The Infrastructure and Operations has completed a rebuild of its services and skills over the past three years. The team has new capacities across hyperconverged infrastructure, software-defined networking, a refreshed data/voice/video layer, and a customer support function cherished by the City organization. The DCIO will inspire team members and nurture a culture that is customer-centric, delivers reliable and responsive services, and extends infrastructure services in new ways to support emerging work demands. The position is critical to the City’s ambitions to innovate, accelerate delivery of solutions, support deep collaboration, and deliver value to the San Jose organization and community as it tackles new and transformative challenges related to equity and resource priorities.
Focus areas for the DCIO in the 12-month horizon include continuing a team culture defined by trust and delivering the critical outcomes City departments require; extending infrastructure services to support a hybrid on-site + remote workforce; procuring and operationalizing a coherent multi-cloud service model; infusing IT’s product-project management practices into the division’s work; setting processes and tools to optimize automation versus staff tasks; and readying the teams for new technologies and investments, including continued growth of San Jose’s Smart Cities and Internet-of-Things portfolios.
Success in the City culture requires modeling values of collaboration, responsiveness, employee development, effective relationship management, and producing great outcomes. Significant hiring requirements over the coming years due to retirements also requires DCIOs who are expert at fostering teams that are engaged, embrace innovation and change, and that exemplify both exceptional customer service and mission alignment.
Leaders in IT all play a key role in working across organization boundaries to deliver superior IT services while shaping to emerging demands. Working under the CIO and Assistant CIO, the Deputy CIO is a member of the IT Executive Staff and must know how to be an equal and trusted part of the leadership team. San Jose leaders are “working executives” with high expectations for personal work output.
Reporting through the City CIO and Assistant CIO, the Deputy CIOs each oversee a team of ~30 contributors and a Citywide portfolio supporting ~7,000 employees and volunteers. Key metrics for DCIOs center on customer satisfaction, reliability, performance, and project-value success.
A short snapshot of each DCIO’s portfolio:
Over 140 primary business applications, including a technical environment that spans Oracle (PeopleSoft/Taleo/Hyperion), Cayenta, SimpliGov, Microsoft O365/SharePoint/OneDrive/MSSQL), multiple cloud providers, enterprise reporting and data visualization solutions, and specialized applications in revenue, treasury, utilities billing, et al.
Infrastructure and Operations
Customer support for 7,000+ endpoints; Municipal Area Network providing data/voice/video to 200+ City service sites 24x7x365; one of the largest public WiFi networks in the nation serving community centers, schools, major community sites, and 300 primary systems. The operating environment primarily uses technologies from Microsoft, VMware, Brocade, Ruckus, SolarWinds, Altigen, Zoom, multiple IaaS and PaaS providers, and multiple contract partners.
The City practices agile and waterfall methodologies, reporting through an executive scrum of scrums to align appropriate methods to initiatives. Work is managed through an overarching IT Strategic Plan, Annual IT Work Plan, and a system of Objective and Key Results (OKRs) that keep priorities aligned.
Specific responsibilities include:
- Direct and lead multiple teams by establishing division goals and performance standards, conducting regular evaluations of the staff members' performance, and coaching staff members on performance and career development consistent with the departmental mission and expectations.
- Proactively monitor technology solutions and plan for system roadmaps that will benefit the City's ability to provide services in the most efficient and cost-effective manner.
- Manages and develops the skills and competency of information technology staff based on current needs as well as emerging technologies or business strategies needed to support all work initiatives.
- In partnership with City departments, provide executive leadership through strategic goals, objectives, and high-level requirements executed with departments.
- Direct the allocation of resources to achieve timely outcomes and measurable goals within budget; recommend IT spending and participate in collaborative resource planning processes to ensure high-quality services at the lowest cost to the organization.
- Direct responsibility for and success in attainment of (1) high customer satisfaction, (2) reliability, (3) performance, and (4) project success rates in large enterprise environments (internal support base of >1,000 customers, >5 sites supported).
- Strong product and project management experience and results, preferably including use of both agile and traditional approaches.
- Expert personnel management skills, including staff development, coaching, evaluation, and hiring.
- Strong communication, collaboration and conflict resolution skills, as well as, high emotional intelligence.
- Implementation of change and release management processes and business architecture that yield a high-degree of business alignment.
DCIO— Business Solutions
- 3+ years of successful experience managing enterprise data and integration services to successful outcomes.
- 3+ years of successful experience managing human resources, financials, and budget systems to successful outcomes.
- PeopleSoft 9.X and ongoing PUM releases for Enterprise Resource Planning.
- SharePoint managed as enterprise content management, intranet, eDiscovery, and/or online workflow solution.
- Implementing and managing business process automation and workflow solutions.
DCIO— Infrastructure and Operations
- 3+ years of successful experience managing large, integrated systems, data/voice/video network, and cloud services environments to high (99.9%+, 24x7x365) service levels and successful outcomes.
- 3+ years of successful experience managing customer support for large (5,000+ endpoint and user) and diverse technology operating environments to successful outcomes.
- Expert management and maintenance automation of integrated systems, data/voice/video network, and cloud services environments.
- Collaboration with business lines in defining service levels, projects, and processes to ensure understanding of and support for business needs.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
Project Management – Ensures support for projects and implements agency goals and strategic objectives.
Conflict Management – Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.
Creativity – Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.
Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.
Vision/Strategic Thinking – Supports, promotes, and ensures alignment with the organization’s vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.
Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.
You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response. If you need more space for your text response, please attach a word or pdf document with your response to the question(s) as part of your application.
- Please describe and elaborate on your education. In your response, please include: your degree, major, and educational institution.
- Describe your experience building teams that integrate and deliver across multiple product lines—e.g., productivity and collaboration platforms and/or process automation and/or data analytics; data/voice/video and/or support case management and/or monitoring/alerting/response tools. Describe your approach in leading those teams to non-siloed performance, development of staff skills, and in interfacing with customers to ensure service levels meet needs. Please discuss how you have led introduction and adoption of new technologies in your example(s).
- DCIO— Business Solutions: Describe your experience managing a large and complex portfolio of business systems and data services, highlighting expertise with ERP and enterprise productivity and collaboration solutions. Please be specific regarding: (1) your role; (2) the criticality, scope, and scale of the solutions; (3) the staff size and roles managed; (4) technologies used; and (5) key outcomes and projects delivered that your customers will confirm.
- DCIO— Infrastructure and Operations: Describe your experience managing a large and complex portfolio of operational support functions, data/voice/video networks, and systems infrastructure, highlighting expertise with software-defined networking, hyperconverged infrastructure, and attaining exceptional customer and reliability ratings. Please be specific regarding: (1) your role; (2) the criticality, scope, and scale of the solutions; (3) the staff size and roles managed; (4) technologies used; and (5) key outcomes and projects delivered that your customers will confirm.
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at firstname.lastname@example.org.
To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. This position will remain open until filled and applications are reviewed continuously. We encourage applicants to apply as soon as possible as this recruitment may close at any time. The first review of applications will be April 14, 2021. Please submit your application by 11:59 p.m. (PST) on April 13, 2021 if you would like your application to be included in the first review. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.
Education and Experience:
Any combination equivalent to successful completion of advanced course work from an accredited college or university in business, public administration, or related field; and six (6) years of increasingly responsible experience in senior level administrative and/or analytic work in a public or private agency. Experience managing a work unit equivalent to a major division within a City operating department is desirable.
Possession of a valid license authorizing operation of a motor vehicle in California may be required. Certain positions may require possession of a specialized certificate, license, and/or registration related to a specific area of responsibility
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
California Equal Pay Act
Deputy CIO bargaining unit is Unit 99