Desk-Side Support Technician

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Technician, Help Desk, IT, Architect, Engineer
Full Time
Travel not required

Job Description

Business Group Highlights

The Intelligence group provides high-end systems engineering and integration products and services, data analytics and software development to national and military intelligence customers. Serving federal agencies and the Intelligence Community for more than 50 years, the Intelligence group helps our clients meet their mission needs by providing trusted advisors, leading-edge technologies, and innovative solutions.


The Desk-Side Support Technician will provide technical assistance and answer questions or resolve computer problems for computer users in person, via telephone, or electronically. Assistance may include the use of computer hardware and software, including printing, installation, electronic mail, and operating systems.Will act as the central point of contact between the IT users and government customer to resolve issues at the lowest practical support level and provide a consistent and quality customer experience across enterprise service areas.Provides intermediate-level support that do not require code changes for user issues such as process re-start and simple SOPs. May assist and train less experienced support specialist. Requires support for a 24x7x365 days a year help desk, the selected individual must be available to support this schedule. May include weekends, overnights and Federal Holidays.

Specific Responsibilities include:
  • Coordinate resolution of product/service issues, upgrades, and problems
  • Resolve issues using established operating procedures
  • Opening, tracking, and closing incident tickets per established guidelines
  • Escalate issues as necessary within established timelines
  • Provides supervision of the customer installation of hardware and software as required


Required Qualifications:
  1. A minimum of TS security clearance with SCI eligibility.
  2. High School with advanced training plus 2-3 years experience
  3. Strong communication and excellent customer service skills
  4. DIA systems experience.

Desired Qualifications:
  1. STEM degree (e.g., computer science, management information systems, systems engineering).
  2. Knowledge of Agile systems implementation methodologies.
  3. Any Cloud-related Professional certification(s): [e.g., i. Professional Cloud Solutions Architect (PCSA) ii. AWS Solutions Architect (Professional)], iii. AWS Certified Cloud Practitioner, iv. AWS Certified SysOps Administrator (Associate), v. AWS Certified DevOps Engineer (Professional), vi. AWS Certified Big Data (Specialty)]

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer - Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

Company Information

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves—to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers. Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways—not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta brings a diverse set of capabilities to U.S. government customers in defense, intelligence, civilian, health care and state and local markets. Our 260+ patents are more than just pieces of paper, they tell the story of our innovation. With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to not only execute the mission, but support the backbone that enables it. Perspecta was formed to take on big challenges. We are an engine for growth and success, and we enable our customers to build a better nation. Perspecta's talented and robust workforce—14,000 strong—stands ready to welcome you to the team. Let's make an impact together.
Dice Id : 10166753
Position Id : 7173_97056
Originally Posted : 4 months ago

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