Desk side Support

Windows, desk side support
Full Time, Contract Corp-To-Corp, Contract Independent, Contract W2, C2H Corp-To-Corp, C2H Independent, C2H W2, Full time

Job Description

Title: Desk Side Support

Location: Dallas, TX(onsite from Day 1)

Salary: $Negotiable

Key Responsibilities to include but are not limited to:

  • Deliver world-class IT support to onsite and remote end users
  • Independently resolve complex, break/fix issues in person or via telephone
  • Troubleshoot Windows 7/10 OS issues.
  • Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
  • Provide technical support to Office Services as needed
  • Provide recommendations regarding new technologies to better support all executives, and users
  • Acts as a resource for IT projects and initiatives in other functional areas as needed
  • Receive and respond to incoming support requests in a timely manner including off hours
  • Follow set procedures for logging, reporting, and statistically monitoring desktop operations
  • Set reasonable expectations that can be counted on
  • Present the facts transparently to promote collaborative solutions
  • Create scripts to automate processes and installations
  • Create new documentation and update existing documentation with regards to IT processes and procedures.
  • Act as SME for the Deskside and Remote Support Teams
  • Provides Project Team Support
  • Assists other Teams in creation of automated processes.

Job Requirements:

  • Bachelor's degree or equivalent experience (i.e. 10+ years' experience in an IT technical role)
  • 5+ years' experience supporting C-Suite executives and other VIP staff
  • 10+ years' experience in desktop hardware, operating systems, smartphones, and printers.
  • 10+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
  • 10+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
  • 10+ years in script creation, debugging and troubleshooting
  • Hands-on troubleshooting experience with the ability to perform under intense scrutiny
  • Working technical knowledge of current protocols, operating systems, and standards
  • Strong written and oral communication skills with a focus on instructions, procedures and protocols for both technical staff and for the end-user
  • Analytical and problem-solving abilities, with keen attention to detail
  • Self-motivated and directed, with the ability to effectively prioritize and execute
  • Experience working in a team-oriented, collaborative environment
  • Strong customer-service orientation with a focus on customer satisfaction
  • Highest degree of professionalism and integrity
  • Flexibility to be on call during off hours and weekends
  • Ability to research and test new technologies and solutions
  • Time management and organizational skills

Dice Id : 10330808
Position Id : 2021-28846
Originally Posted : 4 months ago
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