DeskSide/Desktop Support Engineer

Troubleshooting, desktop support, network, Windows, System, email, computer, calls
Contract Corp-To-Corp, Contract Independent, Contract W2, C2H Corp-To-Corp, C2H Independent, C2H W2, 12+Months

Job Description

Desktop Support-
Salt lake City Utah

Full Time permanent

JD:

Work as part of the 24x7 Shift system on the IT Service Desk Answer calls & e-mails from our customers Act as a point of escalation for queries from colleagues and as part of the Major Incident process Assist the Service Management Specialists in the production of regular & AdHoc reports Act as a champion for corporate processes such as Incident, Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer SLAs Support the Service Desk Manager with people management activities such as managing staffing levels (Leave & Training) Assist in delivering briefings to Service Desk staff on issues or changes that may affect volumes and work patterns at the Service Desk


(e-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability)

Posted By

Vikas Kumar

Dice Id : 10211255
Position Id : 2020-38845
Originally Posted : 2 months ago
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