Deskside/Desktop Support


Have at least an A+ & N+ certification
Have at least 2 year experience on the field
Must possess excellent computer and interpersonal skills
A high level of accuracy in work i
Contract W2, 12 plus months
$52,000 - $54,000 /yr
Work from home not available Travel not required

Job Description


Support end users on a one on one basis with simple issues and concerns. Have a proactive and empathetic customer service approach. Relating to the client by making them feel confident and rest assured within the service.Has to be technically inclined to be aware of the trigger words to know what actions need to be taken. As well as being able to organize multiple projects at once, since he will receive all triage tech s escalations.





Be able to use Dell products proficiently:



To Unlock accounts & reset passwords via Active directory

How to connect via VPN/ AnyConnect Issues

Provide standard peripherals

Basic device tune-ups (clean disc, erase temp files, etc.)

How do I? questions that arise





Be able to use MAC Devices:



How to reset the password or keychain resets.

Be able to identify and put device back on domain.

Provide standard Peripherals

How do I? questions that arise





Be familiar with mobility & how simple phone functions work:



iPhone & Android devices

Be able to work the air watch system to add users and devices.

Provide standard peripherals

Add international plans

How do I? questions that arise





Be able to rebuild devices if they fall off the domain.



Be able to do simple repairs like change out batteries, fans, add memory.

Rebuild PC that are damaged.

Rebuild profiles.

Diagnose and troubleshoot problems encountered with personal computer hardware, software and peripherals.

Resolve common IT issues in person.

Be able to map a network printer.





Have at least an A+ & N+ certification

Have at least 2 year experience on the field

Must possess excellent computer and interpersonal skills

A high level of accuracy in work is necessary

The ability to prioritize tasks as well as work on multiple projects simultaneously is essential

Possess efficient time management skills

The ability to work under a considerable amount of stress is an asset

Ability to troubleshoot and resolve problems

Ability to multitask effectively in a fast-paced environment

Focused

Motivated

Organized

Attention to Detail

Patience

Excellent Communication skills

High degree of confidentiality

Goal / Results Oriented


Posted By

Ajitkumar Dubey

Dice Id : 10106616
Position Id : 32033
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