Deskside Support Specialist

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Apex Systems
Systems, IT, PC, Technician, Aerospace, Desktop, Windows
Full Time

Job Description

Apex Systems, the nation's second largest IT staffing firm, has an immediate opportunity for a PC Service Technician to support one of our top clients onsite in Ridley Park, PA. Please find the details below.

If interested please email your resume and best phone number to Diana McDermott at for consideration

Job Title: PC Service Technician

Location: Ridley Park, PA

Shift: Monday - Friday 7am - 4pm

Pay: Negotiable based on experience

Industry: Aerospace

Principal Duties and Responsibilities:
  • Provided Desktop HW & SW, networking and VTC technical support
  • Perform IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • When required-provides onsite shadowing to Program Field Service Team
  • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance to technical products
  • Follows predefines procedures and tasks in everyday activities

Required Skills and Competencies:
  • Minimum 1-3 year experience in servicing/deploy computer equipment
  • Must have a proven customer service background
  • Must have experience in a corporate environment
  • Individual will be knowledgeable of Windows operation system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1162575
Originally Posted : 4 months ago

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