Deskside Support Tech

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Apex Systems
Hardware, Software, Windows, PC, IT, Network, LAN, VPN, Systems
Full Time

Job Description

• Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices

• Prioritize and manage technical support activities including the remediation of user IT issues

• Manage and maintain IT hardware inventory with the authority to make procurement decisions

• Enhance and provide technology training for onboarding employees

• Assist as necessary with the on boarding of new employees

• Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group

• Provide Workstation Support for Windows 10, iOS

• Diagnose problems with software configurations and Network (LAN) connectivity issues

• Provide support for remote users leveraging VPN when away from the office.

• Work with other IT Support Teams to coordinate resolution of Service Requests

• Provide A/V support, including Skype, TelePresence, ClickShare etc.

• Configure & Deploy Mobile Devices including iOS and BYOD platforms

• Work with Hardware/Software vendors to facilitate warranty work on company owned equipment

• Manage Ivanti queue to achieve Service Level Agreements

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1213076
Originally Posted : 1 month ago

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