Deskside Support Tech

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Judge Group, Inc.
Technician, PC, Management, Desktop
Full Time

Job Description

Location: South Bend, IN
Salary: $17-19/HR
Description:
Job Type : Contract to Hire

Salary : $17-$19/HR (Contract) - $40-$45K/YR (Conversion)

Category : Information Technology

Description

Deskside Technician - Performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Must have at least 2 years of experience as a desktop tech, must have good knowledge of Active Directory.

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

Provide support to client identified VIPs, and other employees at the client site

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

Perform Install/Move/Add or Change (IMAC) activities.

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

Understands and follows all documented service operations policies and procedures.

Other duties or certifications may be assigned to meet business needs

Education and Experience:

Typically requires a minim of 2 years of relevant deskside experience

Certifications and/or Qualifications:

Maintain all required OEM Certifications as directed by Management

Knowledge of relevant software and hardware systems - Desktop application, desktop hardware,

Understanding of ITIL methodologies

A+ certification is desired

May require additional customer-specific certifications or training as required

Skills:

Excellence in communication and customer-facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

Additional requirements may exist if offer of employment

Contact: cbatista@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 760581
Originally Posted : 1 month ago

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