Deskside Support Technician

Apple, Attention to detail, Audit, Business requirements, Communication skills, Computer, Computer science, Configuration, Data migration, Desktop, Device drivers, Disk encryption, Education, Field service, Hardware, IT, ITIL, Information systems, Installation, Investigation, Issue tracking, Knowledge base, Laptop, McAfee, Microsoft Exchange, Microsoft Office, Microsoft SCCM, Microsoft Windows, Microsoft Windows 7, Mobile devices, Networking, OS X, Operating systems, PKI, Remote access, Security, Security clearance, Service desk, Technical support
Full Time
Depends on Experience
Work from home available

Job Description

KeenLogic is seeking a Deskside Support Technician is responsible for providing IT field service support for our client located in Lexington, MA. This includes having solid written and oral communication skills as well as the ability to document IT problems thoroughly with close attention to detail. The ability to lift/move/set-up/break-down computer equipment is also required. Secret Clearance Required

Roles & Responsibilities:

  • Provide desktop and laptop Deskside Support for Windows & Mac systems.
  • Provide technical support and training to personal computer and PC network users.
  • Assist users in solving IT problems using available hardware and software tools.
  • Support, install, and maintain personal computers, local area networks, operating systems, software, and related IT peripherals.
  • Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment.
  • Evaluate system configuration and software to ensure effective use of hardware resources.
  • Engage with users to determine their potential future business requirements and create ways to streamline making these requirements a reality.
  • Provide positive customer experiences when working with users.
  • Use “Footprints” ticketing system daily to triage tickets, escalations, issues, etc.

Technical Skills:

  • Windows 7, Windows 10, Mac El Capitan, Mac Mavericks, Active Directory, ticket*, iPhone, Microsoft Office Suite.
  • Experience troubleshooting, installing, and upgrading in a Windows 7 or Windows 10 enterprise environment (Experience troubleshooting in a Mac OSX environment a plus).
  • Experience troubleshooting, configuring, and administrating Microsoft Exchange for mobile devices.
  • New system deployment (including setup, imaging, software installation, and data migration).
  • Resolution of hardware driver conflicts, user profile corruption, and operating system errors.
  • McAfee, SCCM, and whole disk encryption troubleshooting.
  • Printer configuration.
  • PKI certificate assistance.
  • Software installation.
  • Provide remote access support.
  • Mobile device configuration and deployment.
  • Assist with Knowledge Base Article management to include initial proof reading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehension.
  • Auditing and configuration of client-maintained classified systems.
  • Process security requests involving malicious software and vulnerability investigations.
  • Other IT Service-desk related tasks as deemed necessary by the client within the defined scope of the contract.

Education:

  • Associate’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field (or equivalent work experience).
  • Demonstrated working knowledge of basic hardware and software products and problem solving /diagnostic skills.
  • 1 to 3 years of IT work experience in computer systems or support.

Desired Skills:

  • A+ Certification.
  • Local travel to client sites in Lexington, MA.
  • ITIL Foundation.
Dice Id : 90608397
Position Id : 6617881
Originally Posted : 6 months ago
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