Deskside Support Technician

System, Lifecycle, Windows, Exchange, Systems
Full Time

Job Description

Job Responsibilities
  • Provide customer-centric support to end-users.
  • Analyzes, implements, troubleshoot and maintains local site hardware (computer, printer, scanner, phone etc.), software, and operating systems;
  • Interfacing with internal and external management in problem solving and recommending technical alternatives and appropriate actions;
  • Functioning as a key IS resource on corporate Field System replacement and upgrade projects, working with IS, business, and vendor stakeholders on system design, implementation, and modeling go-live support;
  • Travelling (up to 40%) to sites to perform routine maintenance, take inventory for planning purposes, installations for projects and hardware re-greening initiatives;
  • Provides general end-user training and documentation;
  • Imaging of new and existing computers and laptops to contain the latest version;
  • Coordinating build activities, technology evaluation, production deployments/upgrades along with monthly security patching;
  • Analyzing problems and issues to determine trends/root causes and identifying solutions while keeping the company’s interests and customer implications in mind;
  • Perform activities pertaining to the daily operation of end user products and managing within a Service Lifecycle framework while adhering to ITIL methodologies, processes and toolsets;
  • Ensuring that delivered solutions have a high degree of reliability, availability, serviceability, securability and usability.

Knowledge, Skills, and Experience Required:
  • Bachelor’s degree in computer science or equivalent professional business experience, 3 years experience delivering desktop support and operational functions;
  • Ability to travel to field sites within North America; must have valid passport Proven knowledge of Windows 10, SharePoint, Office 365, Windows Server, Enterprise Server/Exchange integration;
  • Familiarity with field/operational systems and process– Terminal Boss, Bourque Data Systems (BDS), SCADA -would be an asset.
  • Proven experience with industry standard end-user technologies including hardware, mobility, operating systems, office automation, browsers, communications, security, directory services, software management, project tracking and messaging/collaboration technologies;
  • Experience with ITIL compliant service management call logging software and automated desktop deployment and remote access tools;
  • Experience with networking concepts and troubleshooting of connectivity in a highly complex environment
  • Excellent communication skills and ability to gather requirements from multiple sources, develop detailed documentation and interact with various technical teams;
  • Maintain knowledge of current industry best practices and implement proper solutions where practical; and
  • Strong sense of end user experience and satisfaction.
  • Some availability for on-call rotations required
  • Valid Driver’s License with safe driving record
Dice Id : 10102539
Position Id : DESKS02642
Originally Posted : 2 months ago
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