Deskside Technician II

  • Stefanini,
  • Remote or New York, NY
  • 1 week ago
We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed orien
Full Time, Full time
Market

Job Description


Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaWhat you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills. Diagnose and troubleshoot end user software and hardware issuesContribute to knowledge baseEnsure customer satisfaction throughout interactionAssist other team membersProvide level 2 support and troubleshoot hardware, software and other break/fix issues, including AV and basic network support.Participate in special projects as requested by the client.Ensure customer satisfaction throughout interactionAssist other team members REQUIRED QUALIFICATIONS:* 2+ years of experience providing desk side support.* Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.* Printer support can include barcode printers, various types of scanners* Ability to resolve Windows 10 and OS X Operating System Issues and Errors* Basic Network troubleshooting skills and knowledge (mainly Cisco)* Proficient in the latest Microsoft Office Applications (2010 and higher)* Customer infrastructure support (wiring and connectivity)* Ability to communicate technical information to non-technical audiences * Strong sense of customer service * Good organizational skills * Excellent Verbal and Written Communication Skills* Ability to sift through technical issues and know what to do next and/or when to escalate for help* Technical degree or equivalent experience * Ability to multi-task * Team-oriented / team player / ability to share ideas as well as listen to ideas* Some experience with support and administration of telephones (PBX system and/or VoIP system).* Ability to walk and bend and perform labor-related duties of connecting computer equipment

* Ability to lift up to 50 lbs. when moving electronic equipment Apple Skills Specific to Apple devices, Level 2 support includes performing basic troubleshooting for Apple devices. Examples include: connectivity, troubleshoot Safari, email configuration, push applications, VPN troubleshooting MacBook Pro MacBook Air iPad iPhone Level 2 and Level 3 Hardware support on Non-Apple devices Printers-HP, Xerox Dell laptops and desktops Level 3 Application Support Windows 10 MS Office
Dice Id : 10106616
Position Id : 42111
Originally Posted : 1 month ago
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