Desktop/Help Desk Support

Microsoft Windows Server 2008 R2, 2012 and 2012 R2, Active Directory, DNS, DHCP and Group Policy, Microsoft Windows 7, Windows 8 and Windows 10, Microsoft Office 2010 and above, Office 365, VMware ESXi version 5.0 and above, Cisco Switches (Catalysts), Cisco Firewalls (ASA and Meraki), SonicOS firewalls, Wireless Technology Products (Cisco, Ubiquiti and Meraki), HP/Dell Servers, Dell/Lenovo workstations/laptops
Contract W2
Work from home not available Travel not required

Job Description

Our client is a technology company. They are searching for a Desktop/Help Desk Support to join their Manhattan, NY office.


  • Oversee infrastructure remotely using our Remote Monitoring tool
  • Identify, troubleshoot and resolve helpdesk and network admin issues
  • Provide excellent customer service to our clients and follow up on issues
  • Contribute to technical projects for our clients
  • Stay current on the technologies that impact our clients today
  • Assist with internal company initiatives
  • Utilize professional services automation tool to update tickets that you work on
  • Give recommendations to clients to improve their work efficiency


  • Bachelor's in Computer Science, Computer Engineering
  • 4 years of relevant experience
  • Background at an IT consulting firm or Managed Services Provider
  • A current MCSE, MCSA, MCITP: Server Administrator, MCITP: Enterprise
  • Hands-on experience working with Windows, Microsoft Office, VMWare, Cisco, etc.
  • Excellent verbal and written communication skills

JobID: 9719

Posted By

14 Penn Plaza, Suite 1408 New York, NY, 10122

Dice Id : 10455622
Position Id : 9719
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