Desktop/Help Desk Technician

IT hardware technician, support services, IT support, Tier 1 support, process improvement, troubleshooting, support tickets, ticketing system, solutions, IT solutions, user accounts, documentation, ITIL, CompTIA A+, Network+, technical support, help desk, network support, Windows 10, Mac OS, Android, Outlook, Exchange, Azure, InTune, WDT, MDM platforms, help desk ticketing systems, networking equipment
Full Time
$21 - $24
Travel not required

Job Description

SHR Talent is currently seeking a Desktop/Help Desk Technician on behalf of a growing company in located in Antioch. This is a contract opportunity with a 3-month contract with the potential to convert to full-time for the right individual. The Desktop/Help Desk Technician will predominantly work on-site in Antioch to help support and maintain the technology environment for an innovative startup.  The successful candidate in this role will be bright, ambitious, highly capable, & able to thrive in a fast-paced, dynamic environment while working with advanced technologies.

*This client is requiring flexibility on scheduled hours. A candidate who can work on Saturday’s is highly preferred – they are very flexible with hours and days.*

  • Example: The candidate could work Tuesday  - Saturday (8 hour days) or 4 X 10 hours days on Wednesday – Saturday.

**This position is not open to H1B/Corp-to-Corp opportunities. Applicants must be s.**


  • Provide support services to on-site and remote employees with technical problems and information technology issues.
  • Act as an escalation point for Tier 1 support
  • Drive Continuous Process improvement
  • Troubleshoot and resolve minor to major hardware, software, and networking issues.
  • Respond to support calls and tickets.
  • Follow all procedures for triage and escalation utilizing support ticketing system.
  • Responsible for timely resolution of problems or escalation on behalf of users to appropriate support teams.
  • Assist with new Team Member onboarding process (Access permissions, Imaging, installations, configurations, upgrades, packing/shipping and basic repairs)
  • Maintain inventory requirements for all end user devices.
  • Creating, maintaining and deleting user accounts.
  • Assist in identifying and documenting resolution gaps within the help desk.
  • Support and maintains effective relationships with end users up to the executive level
  • Performs other related duties as assigned including lifting parts (up to 50lbs)
  • Participates in special projects as required.



  • Preferred certifications include ITIL, CompTIA A+, Network+ but are not required
  • Minimum of 5 years of experience in a technical support, helpdesk, network support position
  • Degree valued but not required
  • Experience in supporting remote users
  • Must have experience with Windows 10, Mac OS, Android, AD, Outlook/Exchange Azure, InTune, WDT
  • Experience administrating MDM platforms preferred but not required (Meraki, JAMF, InTune etc).
  • Experience with help desk ticket systems and processes (Service Now)
  • Technical knowledge of basic networking equipment
  • Flexible to work overtime as needed. Including weekends
  • Experience with scripting and automation
Dice Id : 10527575
Position Id : #1650
Originally Posted : 1 month ago
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