Technical Support

Enterprise software, Microsoft SCCM, Windows, Microsoft Windows 7, Microsoft Windows, Hardware development, Linux administration, Technical support, Tier 1, Tier 2, Troubleshooting, Hardware, phone support
Contract W2
Up to $25
Work from home available

Job Description

Our client, a retail chain of home improvement and agriculture stores is seeking an Application Support Analyst for a 6+ month contract position in Brentwood, TN.

Job Summary:

This role will work on a tier 2 support team for all store hardware and software systems. This requires an understanding of hardware design and interfaces including POS components and networking technologies.

  • Experience: 1-3 years of experience in technical support in a fast-paced environment.
  • Linux, Windows, SQL
  • Knowledge of retail business processes
  • Ability to write and execute SQL queries (This is a must)
  • Experience with basic network troubleshooting (This is a must)
  • Experience with basic Linux system administration (This is a must)
  • Experience with basic Windows 7 administration
  • Experience with the following tools is a plus: Service Now, Putty, RDP
  • Strong written and verbal communication skills
  • Demonstrate customer focus and ability to handle conflict positively
  • Problem solving skills and ability to develop creative solutions

 

Day to Day:

  • Provide Tier 2 Technical Support for Store Systems
  • Maintains timely communication with customers on work progress
  • Monitors and resolves proactive application alerts to improve store uptime
  • Make decisions to send replacement hardware and/or technicians to stores for issue
  • resolution
  • Perform configuration updates to store devices
  • Create support documentation for Tier 1 team to assist with first call resolution
  • Triage deployment and environment issues
  • Make recommendations on opportunities for process improvements
Dice Id : 90922796
Position Id : 7141043
Originally Posted : 1 month ago
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