Desktop / Deskside Support in Austin, TX

Break/Fix, Computer, DHCP, DNS, Desktop, Hardware, LAN, LANDesk, Laptop, Microsoft Windows, Microsoft SCCM, Mobile device management, MobileIron, Networking, Operating systems, RDP, Routers, Security, ServiceNow, Software, Firewall, Printers, Switches, TCP/IP, Troubleshooting, VPN, WAN, Wireless communication, VDI
Contract W2, 12 Months
$19 - $23

Job Description

Job description for your reference:

 

Five to Eight (5 to 8) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

• Experience with Anti-spyware and Anti-virus software.

• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.

• Good written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time.

• Preferably with an associate degree in Electronics and CompTIA A+ Certification.

• Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),

• Basic understanding and troubleshooting of Mobile Device Management system( AirWatch / XenMobile/ Mobile iron etc),

• Basic understanding and troubleshooting for VDI, SCCM/ LANDesk/ Altris, Skype for Business, OneDrive.

Dice Id : 10442861
Position Id : NA02
Originally Posted : 1 month ago
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