Desktop / Helpdesk Support Specialist

helpdesk, desktop, ITIL
Contract W2, Contract Independent
$20 - $25

Job Description

Sensiple Inc., service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website:

We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Sensiple, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, veteran or disability status

Our client is looking for a Lab Support Specialist- Ann Arbor, MI. This is a 12 plus months’ contract role. Please find below the details of the position.

Job Description

Position Title: Lab Support Specialist

Location: Ann Arbor, MI

Length: Long term Contract

General Description

Provides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.

Responsibilities for all functional team members:

  • Provide the proposal of job efficiency and business expansion
  • Interface with customer to clarify requirements and problem
  • Staging / testing of customer’s application updates and bug-fixes.
  • Troubleshoot / diagnose the application issues.
  • Work with end users and other support departments to define, reproduce and countermeasure issues.
  • Ability to create / maintain standardized processes.
  • Support emergency application changes or business requests.
  • Create detailed / clear documentation & problem reports.
  • Daily time management and accurate time reporting.
  • Provide off-hours support as needed, both onsite & remotely.
  • Translate system and application document in both English and Japanese preferred.



  • Good time management skills
  • Good communication skills which will facilitate working with people at remote locations
  • Ability to work on multiple tasks throughout the day
  • Flexibility to adjust to changing needs
  • Ability to work together with a small team
  • Ability to understand and decipher customer needs


  • Basic computer knowledge (understanding the technical word)
  • Knowledge of ITIL is a plus.
  • Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus
  • Knowledge of the Help Desk Ticket System is a plus.

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to ranjitnair (at)Sensiple (dot)com


Ranjit Nair | Sensiple Inc.,

ranjitnair (at)Sensiple (dot)com

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Dice Id : estarpro
Position Id : Ran-DE-C-MI
Originally Posted : 2 months ago
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