Desktop Engineer

Windows, Win 7, Win 10, SCCM, Pharma, GXP
Contract W2, Contract Independent
Depends on Experience

Job Description

Role: Desktop Engineer(2 Roles - 1 per each location listed below)
Location: Foster City, CA - Onsite required
Location: Oceanside, CA - Onsite required

Type: Contract

Description:

I.T. Solutions has an immediate need for a Tier 2 Windows Support Specialist with one of our pharmaceutical clients. Troubleshoots Windows and networking issues for resolution

  • Escalates to or consults with senior staff when solution is unclear to determine a solution.
  • Identifies critical issues and engages the team for facilitation and resolution.
  • Reports problems with procedures and suggests improvements.
  • Document work instructions, SOPs and related material
    Requirements:
  • 6-10 years Windows troubleshooting help desk experience required. -Win 7 and Win 10 experience a must
  • Experience with Microsoft SCCM/Ghost Imaging
  • Active Directory experience a plus
  • Has documentation experience, writing work instructions, SOPs, etc.
  • Outstanding interpersonal and soft skills.
  • Ability to deal with all situations with exceptional customer service.
  • Excellent problem diagnosis and problem solving skills. Ability to analyze customer problems by type and severity for problem determination and resolution.
  • Experience supporting and trouble shooting network connectivity
  • Strong verbal and written communication skills.
  • Previous experience using a call/incident tracking system.
  • Well rounded experience in all other help desk tasks
  • Previous pharmaceutical/biotechnology or other Life Sciences experience a plus
  • Experience working in GxP enviornment preferred
Dice Id : 10441044
Position Id : 7013249
Originally Posted : 1 month ago
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