Desktop Specialist (Windows 10 / MS Office / O365)

See job description
Contract W2, Contract/W2 12 Months
Depends On Experience
Travel not required

Job Description


Trigyn has a great opportunity with one of our premier clients a major utility based within Westchester County, NY for an experienced Desktop Specialist. This is a long term project (minimum 1 year, likely to extend for another 12 months), and you would be required to work onsite. Details are listed below:

Overview:
This role will support the client's Service Desk Extended Hours. The candidate will be tasked to support computer hardware and productivity software applications. The successful candidate will need to demonstrate excellent judgment skills to properly evaluate situations and immediately provide effective solutions.

Responsibilities:
Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous and professional manner
Access the group's ticketing system to create or resolve tickets
Ability to RDP into a machine to resolve an issue
Perform password resets
Resolve any VPN access issues
Perform hands-on fixes at the desktop level, including installing and/or upgrading software and configuring systems and applications
Ability to resolve PC and laptop issues (connectivity, performance), and printer problems (local, network)

Skills needed:
Minimum 4 years of demonstrated desktop support experience, including remote phone support
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Ability to absorb and retain information quickly
Ability to work independently with minimal supervision
General troubleshooting skills with a variety of hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers)

Prior experience with:
Windows 10
MS Office (2016/O365)
MS Outlook (2013/2016/ O365)
Intune & Webmail
Cisco Jabber / Meeting Place
Active Directory / Active Roles / Quest Password Manager
Experience with SAP & Maximo (for password unlock/resets) would be a big plus
Enterprise/departmental applications
Periodically support other IT Groups as needed

Education:
Associate's degree in Information Systems; a 4-year Bachelor's degree is preferred.

For Immediate Response call 732-876-7630, or send your resume to RecruiterRP@Trigyn.com

Thanks!

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.
Dice Id : trinj
Position Id : B0821-0049
Originally Posted : 3 months ago
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