Service Desk Level 1 with some Level 2 support and troubleshooting role for a major bank. Provide technical problem-solving skills with a positive customer service attitude. This position is 100% remote for the time being - but eventually may require occasional travel to some of the bank branches within the 5 boroughs, Westchester and Rockland Counties.
PLEASE NOTE: Shift is Monday through Friday 9AM - 5PM, but might transition to 1PM - 9PM.
On call weekends/rotation.
Great team. Opportunity to learn.