Desktop Support (NOSC) - Smyrna

  • Modis,
  • Smyrna, TN
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Modis
Cisco, Desktop Support, Hardware
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description


Modis has a client in the Smyrna area that is seeking a 6-month contract to hire Technical Helpdesk associate! This client seeks individuals who are looking to grow in their IT career with necessary training and will provide Tier I technical support to the client.
Duties and Responsibilities:

  • Provide Tier 1 technical support for issues via Service Now addressing hardware failures, software issues, and password resets.
  • Manage the Critical Incident process
  • Provisions and supports IP Telephones
  • Manage the Virus remediation process
  • Working knowledge of large Cisco network infrastructures and troubleshooting
  • Working knowledge of Cisco IP Telephony provisioning
  • Working knowledge of IT Technical phone support
  • Document the details of issues and troubleshooting steps that were taken
  • Proactively identify potential issues in the environment and develop solutions in a timely manner
  • Experience effectively communicating with peers throughout the support process in person, e-mail or over the phone
  • Experience being able to stay organized and on top of your workload to meet deadlines
  • Deliver world class customer experience to clients in any situation


Minimum Qualifications/Skill Sets
  • Cisco IP
  • Cisco Large Network
  • Excellent customer care skills including telephone, verbal, and written skills



Company Information

At Modis, we have the connections and expertise to help save you time and start earning money in the right IT or engineering job for you. We use our insight, knowledge and resources to match you with top positions at leading companies. Many of our clients use our services to help fill positions quickly so they can avoid the time-consuming process of posting jobs and sifting through resumes. This can mean we can offer you access to unadvertised IT and engineering job openings and quick placement opportunities that you wouldn't otherwise know about. Get The Modis Advantage.
Dice Id : 10472949
Position Id : US_EN_6_916344_1026860

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