Desktop Support Analyst

Analyst, Customer Service, Desktop Support, Hardware, Lotus, PC, Windows, Windows 7
C2H Independent, Contract Independent, Contract Corp-To-Corp, Contract W2, C2H Corp-To-Corp, C2H W2
Work from home not available Travel not required

Job Description


\rPosition Details: This is not an entry-level position. Needs to have at least 6 years experience. \r\r


\rMaintain the hardware and software environment we support. The installation of desktop PC's, printers, and application software in corporate offices. Provide solutions to software, hardware or configuration problems that arise in the desktop environment. Fully participate in managing daily activities through the use of our ITSM ticketing system and assisting other desktop analysts, network analyst, application developers and IT personnel as necessary. A thorough knowledge and practical experience in updating, configuring and troubleshooting PC operating systems (primarily Windows 7 & Windows 10). Technically proficient in updating, configuring and troubleshooting a diverse PC application environment that includes but is not limited to suites from Microsoft & Lotus. Familiar with use of remote control software for support and maintenance. \r\r


Soft Skills:

\rThere is a heavy emphasis on candidates who have great soft skills, customer service focus, and are able to maintain a high level of client satisfaction through effective communication and prompt resolution. Must demonstrate the ability wear many hats and possess the mentality to jump in and help when needed. Must have customer service skills and the ability to communicate well with others (customers and team members). \r\r


Dice Id : bravo
Position Id : 28244
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