Team Lead - Regulatory & Compliance, Contract to Hire

management, team lead, kyc, kyc remediation, client onboarding, client service, data quality and controls, compliance, ky3p, cti
Contract W2, 1 Years
Depends on Experience
Work from home not available Travel not required

Job Description

Department overview:

The Regulatory and Compliance team offers a suite of Products that provide solutions for our clients with Tax Validation, Document Exchange and Outreach campaigns that helps manage Counterparty and Vendor risk. Our product platform includes Counterparty Manager (CPM), Know Your Counterparty (KYC), Know Your 3rd Party (KY3P), and Tax Solutions (CTI)

Position summary

The KYC Team Lead is responsible for the day-to-day overall management of KYC Analysts. The KYC Team Lead is a key player to ensuring the business is implementing and maintaining a robust AML/KYC program. The KYC Team Lead will manage a team of 10 to 12 KYC Analysts and is responsible for recruiting, performance management, employee development and coaching, training and staff readiness. As part of the KYC Managed Services team, the candidate will work with clients to ensure their information and documentation is the most up to date, and that any client questions are addressed. The role requires working with clients directly to help them update their commercial account onboarding information, customer training, and handling day to day client inquiries.

Duties & accountabilities

  • Evaluate staff performance and provide feedback via informal discussions as well as quarterly and annual review process.
  • Coordinate and lead regular team meetings where appropriate
  • Provide KYC Analysts with guidance and resources to perform their specified job functions
  • Facilitates the collaboration of ideas and follow-up to recommend the best solutions
  • Manages the team s pipeline to ensure timely completion of cases and appropriate management of the team s capacity
  • Works with direct manager and leadership team to maintain proactive management of client escalations, issues and other items that require special handling
  • Works closely with peers and commercial partners to ensure consistent processes and procedures are being followed
  • Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing and tracking metrics.
  • Proficient in MS Office applications, especially Excel

Business competencies

Education and experience Bachelor s Degree

5+ years experience

Previous KYC Remediation or Client Onboarding experience required

Client Service or Data Quality and Controls experience is a plus

Compliance qualification a plus

Commercial awareness Have an excellent client service ethos and be able to communicate effectively with clients and sales prospects

Management requirements Prior management/supervisory experience required

Strong coach/people developer

Personal competencies

Personal impact The ideal candidate will need to be detail oriented and task driven with a strong work ethic and able to work in a fast-paced environment

Strong analytical and interpersonal skills

Independent, self-motivated and a team player

Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively.

Communication Excellent verbal and written communication skills

Teamwork Ability to partner with internal stakeholders and leverage internal resources

Proven track record of managing and leading a team

Positive, can-do approach, embraces change and motivates others

Posted By

Stephanie Brown

Dice Id : itgllc
Position Id : 771531
Originally Posted : 9 months ago
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